Artur Gołoś Email & Phone Number

Warsaw, Mazowieckie, Poland

Warsaw, Masovian District, Poland

Finance Systems and database support and administration. Reporting services for business and finance authorities.Duties:- MS SQL database support, administration and maintenance (creating and modifying tables and whole databases, views, stored procedures, functions, SQL jobs, linked servers, users and logins, SMTP etc.)- Elite Enterprise by Thomson Reuters (financial system) complex support- Integrations with Finance Systems (Intapp solutions, ChromeRiver, APIs, Reporting Services, Azure)- Complex SSRS reports development using T-SQL, Visual Studio, MS Excel etc.- Basic servers administration in Windows Server environment- Executions of Month and Year end financial closings- Managing and resolving queries and issues at all levels

Warszawa, Woj. Mazowieckie, Polska

Local and remote IT support for Dentons employees including legal staff in Poland, Middle East and United Kingdom.List of main responsibilities:- Active Directory administration- Exchange management console- RSA administration- MS Office package- Citrix administration- IQTrack ticketing system- Remote assistance- Law software troubleshooting (Intapp, Filesite etc.)- Windows support - VPN/Citrix troubleshooting- Mobileiron support- Troubleshooting with use of basic cmd commands - Local hardware support (preparing workplaces, investigating equipment problems, printers)

Warsaw, Masovian District, Poland

Second level of IT support for Shell gas stations located in Austria, Malaysia, South Africa, Switzerland and United KingdomList of main responsibilities:- Resolving complex IT incidents assigned by the 1st level of support, customer or external parties within SLA.- Providing required support for and coaching agents of the 1st level.- Handling mailbox. Daily communication with 3rd parties, Supervisors and other departments of the project.- Logging and updating all key information about the reported issue in the Incident Management Application - Oracle CRM system.- Troubleshooting issues using set of remote tools, namely - remote desktop and remote assistance functions of SCCM and SCOM toolsets.- Support of JDA Red Prairie application for supply chain management.- Management of databases via Microsoft SQL Server and querying using MS SQL .- Providing detailed support for technicians and third party contractors during their attendance on the sites.

Masovian District, Warsaw West County, Poland

1st Level IT service desk responsibilities including:- Monitoring Service Level Agreement/coordinating the work and performance of the team during absence of Supervisors.- Monitoring the level of incoming calls from customers- Providing detailed reports to the Supervisors- Providing trainings for 1st Level agents- Coaching the 1st level agents

Warsaw, Masovian District, Poland

First line of IT support for Shell gas stations located in United Kingdom and South Africa.Mainly telephone, but also e-mail contact with staff and retailers of the stations, third parties engineers or other contractors. Database management. Detailed list of main responsibilities:- Prioritising and recording IT help desk requests received by the 1st line of supporteither by telephone, email or service desk software.- Logging and updating all key information about the reported issue in the Incident Management Application - Oracle CRM system.- Troubleshooting and resolving of hardware or software issues with use of provided toolsets.- Dialing into, and resolving issues of, customers' computers via Remote desktop and remote assistance functions of SCCM and SCOM toolsets.- Assigning issues to the 2nd line of support, or third parties in case if the issue cannot be resolved on the first call.- Technical network support: WAN and LAN, modems, routers, firewalls, switches - recording tickets in AT&T customer service system if necessary.- Support of JDA Red Prairie application for supply chain management

Postgraduate Degree, Databases And Their Applications

Aeronatics

Activities and Societies: ESN - Erasmus Student Network Košice

Bachelor'S Degree, Management And Command Faculty, Specialization: Aviation Management

Activities and Societies: ESN - Erasmus Student Network AON