Social and creative photography. Passion for images.

• Campaign Management:o Design and execution of new campaigns (ATL, BTL and Digital).o Management for customer segments and strategies.o Prospect recruitment.• CRM Management:o Business Owner of CRM MS Dynamics platform.o Management and design over CRM platform and related applications.• Digital Channels:o Social Media management for new social platforms implementation.o Data mining and results reporting. • Business Budgeting and… Show more • Campaign Management:o Design and execution of new campaigns (ATL, BTL and Digital).o Management for customer segments and strategies.o Prospect recruitment.• CRM Management:o Business Owner of CRM MS Dynamics platform.o Management and design over CRM platform and related applications.• Digital Channels:o Social Media management for new social platforms implementation.o Data mining and results reporting. • Business Budgeting and Forecasting:o Monthly budgeting and forecasting for headcount resources.o Annual budgeting for financial and headcount resources.• Project Managemento IVR Design and Implementation.o CRM upgrade and improvement. Show less

• IT CRM Leader / Project Management: o New Systems Definition and Building Processes. o Task and deliverables management. o Data Quality Strategies for new systems. o Definition and building for new interfaces and integrations. o Infrastructure analysis and implementation. o Technical Specification analysis and building processes.• IT Service and Support Leader for CRM o Analysis and Building for support Matrix… Show more • IT CRM Leader / Project Management: o New Systems Definition and Building Processes. o Task and deliverables management. o Data Quality Strategies for new systems. o Definition and building for new interfaces and integrations. o Infrastructure analysis and implementation. o Technical Specification analysis and building processes.• IT Service and Support Leader for CRM o Analysis and Building for support Matrix o Role Definition, mapping and management for support structures. o Third party providers management for support structures o Infrastructure dedicated to ELS implementation o BCP and DRP definition and implementation • IT Support Leader for CSC Update Projects o Contact Centre analysis and evaluations for new technologies (CRM, Dialer and IVR platforms) o Processes definition and management for new implementations and improvement changes o Hardware implementation related to networking, access and security, storage and clients equipment. o BCP and DRP definition and implementation• IT CSC Service Delivery o All previous position activities related to Infrastructure and Implementations (DBA/IT) over Contact Centre platforms were migrated to my current position. Show less

• Automation over frequent reports.• BI/IT Project Implementation Leader:o New Data mining tool implementation (VIPER Platform).o Major upgrade over old data extractions.o Security reinforcement and standardization for CSC permissions and granted accesses.o Campaign creation and management for new business projectso Special Integrations CRM -> Database for:• Major Support for Local Strategies and Projects:o Definition and Building over new Arrears… Show more • Automation over frequent reports.• BI/IT Project Implementation Leader:o New Data mining tool implementation (VIPER Platform).o Major upgrade over old data extractions.o Security reinforcement and standardization for CSC permissions and granted accesses.o Campaign creation and management for new business projectso Special Integrations CRM -> Database for:• Major Support for Local Strategies and Projects:o Definition and Building over new Arrears campaignso Customer Management System (SAC) implementation and Support)o Co-lead for Inbound Dialer Migration and IVR implementation• DBAo Integration Services Developmento Mining Automation and Managemento Data depuration o Relational Diagram Creation over previously non-descripted databaseso Improvement of old processeso Access Control and Profiles Managemento Datawarehousing over old Databases• Infrastructureo Servers management and maintenanceo Telephony and Telecom Hardware management and maintenanceo New hardware developments and Testing processeso Network supporto Technical support over general CSC hardware Show less

• Dialer Software Administrator o Software Maintenance and Management o Hardware Maintenance such as Servers, Telephony HW, PBX and Call Distributors• Customer Management Softwareo Campaigns and Users Managemento Database Administratoro Technical support o Data mining• Infrastructureo Local and remote Serverso Network access, management and configurationo Telephony Hardware managemento General Hardware support (PCs and Laptop)