Arturo Jimenez's Location
United States, United States
Arturo Jimenez's Contact Details
Arturo Jimenez work email
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Arturo Jimenez phone numbers
About Arturo Jimenez
Accomplished professional with vast experience driving business growth and operational excellence. Skilled in developing and executing innovative strategies to increase market share, optimize customer engagement, and enhance customersatisfaction. Adept at leading change management initiatives and establishing new processes to streamline operations anddrive business growth.
Arturo Jimenez Work Experience Details
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Vice President Of Onboarding & TrainingArk Jul 2024 - Present -
Regional Vice President Of OperationsSandpiper Hospitality Apr 2022 - May 2024Richmond, Virginia, Us -
Senior Regional ManagerSandpiper Hospitality Apr 2018 - Apr 2022Richmond, Virginia, Us
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Regional ManagerSandpiper Hospitality Apr 2017 - Apr 2022Richmond, Virginia, Us
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Area General ManagerSandpiper Hospitality Sep 2016 - Apr 2022Richmond, Virginia, Us
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Hotel ManagerGold Key Resorts / Professional Hospitality Resources (Phr) Hotels & Resorts May 2015 - Aug 2016Virginia Beach, Virginia, Us• Maintain the property in first class condition; protect, secure and enhance the assets as appropriate• Participate in community and professional organizations to maintain high visibility and promote a good image• Support consistent Asset Management and Engineering Services and ensure that company policies, procedures and processes are followed and adhered to• Support consistent Human Resources management through the Corporate HR function and ensure that company policies, procedures and processes are adhered to• Principal responsibility for direct oversight and management of: Housekeeping, Bell staff, Operations, Guest Service Agents, Security, Front Drive and Valet• Implement direction from the Executive Vice President as to the hotel's annual and long term operational, sales and marketing, capital, revenue, expenses and profit goals to meet/exceed owner and corporate management expectations• Drive Customers Satisfaction Index (SALT, Revinate)• Resolve guest concerns in a timely manner. Respond to all negative comment cards accordingly• Promote company incentive programs rewarding guest service and comment card penetration and scoring• Directs Manager's with the ongoing focus of guest service, responsiveness and safety• Promote company culture• Determine and assign work to direct reports on a daily and project basis• Enforce all company SOP'S, processes and operating plans to standards• Ensure all associates receive sufficient training to perform their jobs and that all supervisory and managerial staff are adequately trained to administer their respective duties in their respective department• Direct property based post orders and security coverage, maintaining a tight key control system and secure, safe environment• Manage Walk-In marketing of available inventory for maximum revenue• Assist with annual budget development for each operating department• Perform monthly Quality Assurance Inspection of the property• Oversee property RFR projects -
Executive HousekeeperThe Jefferson Hotel Washington Dc Aug 2013 - May 2015Washington, Dc, Us• Directed all initiatives for Housekeeping and Public areas for this luxury Boutique Hotel, while ensuring total guestsatisfaction and cleanliness in compliance with Preferred and Forbes standards• Participated in the resort Manager-On-Duty program as the liaison for Security, Engineering, Rooms and Foodand Beverage inquires and problem resolution • Responsible for maintaining budget, staffing levels, and departmental records retention in accordance withcorporate standards• Responsible for a 2 year plan renovation including rooms and public areas starting summer 2014• Responsible for the upkeep of entire property including upholstery, carpeting drapery etc.• Recruit, Train, and Retain talent for the Housekeeping team• Responsible for maintaining a par level in linen as well as inventory on a monthly basis• Organize and maintain Department incentive program OSHA requirements• Responsible for Forecast and wage comparison for Laundry and Housekeeping• Provided the Executive team with Research and Information on department related capital projects • Responsible for weekly labor reports and purchasing• Maintained level of service and communication and coordination between the Front Office and Housekeeping Departments• Managed Hotel inventory and monitored Return Guest, VIP'S and Group Delegates -
Executive HousekeeperKingsmill Resort Oct 2010 - Aug 2013Williamsburg, Va, Us• Resort features 425 deluxe guestrooms, state of the art wellness Spa, 5 restaurants in addition to All-Day In-Room Dining, 3 Championship 18 hole golf courses and a 9 hole 3 par course, 26k square feet of flexible meeting space, which includes 16 meeting rooms, and a Grand Ballroom• Directed all initiatives for Housekeeping, Laundry, Public areas and Rental properties for this full service luxury resort and spa facility, while ensuring total guest satisfaction and cleanliness in compliance with Preferred, AAA Four Diamond Resort standards• Participated in the resort Manager-On-Duty program as the liaison for Security, Engineering, Rooms, Recreation and Food and Beverage inquires and problem resolution• Managed and directed multiple departments Housekeeping, laundry and Rental Properties• Managed a staff of 60+ off season and 120+ in season• Responsible for maintaining budget, staffing levels, and departmental records retention in accordance withcorporate standards• Responsible for 425property room renovation in January 2013• Coordinated purchases and delivery of goods in preparation to renovation, including rental of storage facilities, mattress and furniture removal from all rooms• Communicated with owners regarding changes or additions in any of the units• Maintained a par level in linen as well as inventory on a monthly basis• Communicated company financial and service goals to staff and created action plans for opportunitiesResponsible for forecast and wage comparison for Laundry and Housekeeping• Provided the Executive team with research and information on department related capital projects• Ensured proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensured proper labeling of hazardous supplies in accordance with company hazard policies and MSDS• Responsible for weekly labor reports and purchasing• Managed hotel inventory and monitored Return Guest, VIP's, and Group Delegates -
Director Of RoomsMarriott International Oct 2008 - Oct 2010Bethesda, Md, UsDirected all Housekeeping, Laundry and Meetings area duties including Front Office operations, while ensuring guest satisfaction, cleanliness in compliance with Marriott International standards for this 300 room full service hotel featuring 45k square feet of flexible meeting space throughout a Conference Center, which includes a 13k square foot ballroom. • Participate in Manager-On-Duty program as the liaison for all hotel operations including Security, Engineering, Rooms, Recreation, and Food and Beverage inquires and problem resolution.• Manage and direct multiple departments including Housekeeping and Laundry, Guest Services, Concierge, Telecommunications, Bell Staff, and Front Office. Managed a staff of 50+ year round• Responsible for maintaining laundry services for banquet functions on a daily basis • Responsible for maintaining budget, staffing levels, and departmental records retention in accordance with Marriott corporate standards• Recruit, Train, and Retain talent for the Rooms Division • Communicate company financial and service goals to staff and create action plans for opportunities monthly• Organized and maintained Department incentive program• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with Marriott hazard policies and OSHA standards.• Responsible for Forecasting and wage comparison for Front office and Housekeeping• Provide the Executive team with Research and Information on department related capital projects• Responsible for coordinating and maintaining level of service and communication between the Front Office and Housekeeping• Responsible for weekly labor reports and purchasing• Managed Hotel inventory and monitor Return Guest, VIP’s, and Group Delegates• Trained staff on PMS Property Management Systems upgrades -
Guest Services ManagerKingsmill Resort & Spa Mar 2006 - Sep 2008Responsible for all Guest Services duties in this full service Resort with 425 luxurious guestrooms and suites while ensuring guest satisfaction and compliance with Preferred, Four Diamond Resort standards. • Direct Supervision of 24 year-round employees and 12 seasonal who work at the Front Desk, Transportation, Bell Staff, Concierge, and Conference Concierge.• Responsible for developing and implementing on-going Guest Service Development Training for the Supervisors throughout my Department. Result: UNIFOCUS scores were consistently over 90% mark, out-performing our STAR Market segment. • Point of Contact for all VIP and Guests with special needs• Assisted HR with recruiting seasonal staff from various international locations using my original language Spanish.• Keenly aware of anticipating and exceeding guest expectations, as evident in the numerous accolades of praise found in comment cards and surveys. Our Concierge service plays a very important role; contacting the guest prior to arrival to ensure their requests and expectations are being addressed. • Ensure accuracy of individual or group folio and billing by checking the auditor bucket check on daily basis as well as ensuring sure the agents are conducting their check list in an efficient and timely process.• Responsible for providing weekly reporting regarding wage critiques and revenue opportunities to the Director of Rooms for the Executive Committee. • Manage Department Budget and critique monthly Profit and Loss statements.• Record and follow up on maintenance and service issues by tracking all work orders helps us identify areas of concern reducing guest complaints by 50% from 2007. • Participate in service recovery opportunities and effectively resolve guest issues.
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Cruise StaffRoyal Caribbean Cruises, Ltd. 2000 - 2004Miami, Florida, UsEnsured total guest satisfaction, greeting and welcoming guests onboard, directed boat drill to ensure guests safety, performed and oversaw indoor and outdoor activities including on-shores excursions. Responsible for entertaining all guests on-board through various activities designed by the Royal Caribbean Cruise Director. Served as Master of Ceremony for various cruise shows including comedians, singers, and magicians, for English and Spanish crowds.
Arturo Jimenez Skills
Hospitality Management
Hotels
Resorts
Front Office
Hospitality Industry
Food And Beverage
Hotel Management
Rooms Division
Property Management Systems
Revenue Analysis
Customer Service
Fine Dining
Banquets
Hospitality
Customer Satisfaction
Pre Opening
Restaurants
Budgets
Banquet Operations
Arturo Jimenez Education Details
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Universidad De Las Américas (Cl)Law
Frequently Asked Questions about Arturo Jimenez
What company does Arturo Jimenez work for?
Arturo Jimenez works for Ark
What is Arturo Jimenez's role at the current company?
Arturo Jimenez's current role is Vice President of Onboarding & Training.
What is Arturo Jimenez's email address?
Arturo Jimenez's email address is ar****@****phr.com
What is Arturo Jimenez's direct phone number?
Arturo Jimenez's direct phone number is +175763*****
What schools did Arturo Jimenez attend?
Arturo Jimenez attended Universidad De Las Américas (Cl).
What skills is Arturo Jimenez known for?
Arturo Jimenez has skills like Hospitality Management, Hotels, Resorts, Front Office, Hospitality Industry, Food And Beverage, Hotel Management, Rooms Division, Property Management Systems, Revenue Analysis, Customer Service, Fine Dining.
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