Tier 2 Senior Technical Support Specialist
Current
Jan 2021 - Present
AeroLeads people directory · profile
Arturo Chen Email & Phone Number
Tier 2 Senior Technical Support Specialist
at
Uscreen
LinkedIn matched
✓ Verified Jul 2026
2 data sources
Profile completeness 86%
Current company
Role
Tier 2 Senior Technical Support Specialist
Location
Panamá District, Panamá, Panama
Company size
Who is Arturo Chen? Overview
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Quick answer
Arturo Chen is listed as Tier 2 Senior Technical Support Specialist at Uscreen, a with 62 employees, based in Panamá District, Panamá, Panama. AeroLeads shows a matched LinkedIn profile for Arturo Chen.
Arturo Chen previously worked as Tier 1 Technical Support Specialist at Uscreen and Customer Support Engineer at Jive Software.
Company email context
Email format at Uscreen
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Uscreen
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Profile bio
About Arturo Chen
Arturo Chen is a Tier 2 Senior Technical Support Specialist at Uscreen. He possess expertise in ldap, amazon web services, sharepoint, security assertion markup language, networking and 18 more skills. He is proficient in German and English. Colleagues describe him as "Arturo is a go-getter with a wide array of interests. His expediency in responding to customers delights them and frequent comments left by satisfied clients reflect a similar notion: fast, quick, or speedy in his resolution of their issue. Art enjoys mastering his domain and this shines through in his daily work. In addition, Art is very amicable and always willing to lend a hand to his colleagues. He's also up for a team debate on how to best solve a problem. Art is a delightful addition to any team!"
Listed skills include Ldap, Amazon Web Services, Sharepoint, Security Assertion Markup Language, and 19 others.
Current workplace
Arturo Chen's current company
Company context helps verify the profile and gives searchers a useful next step.
Uscreen
8 roles · 20 years
Arturo Chen work experience
A career timeline built from the work history available for this profile.
Jan 2021 - Aug 2022
Customer Support Engineer
Engage customer's reported problems via tickets(Salesforce) and provide solutions.Provide phone support to customers, by creating tickets in SalesForce to be addressed later.Engage backend teams as required in order to provide solutions to more complicated problemsProvide specific information by querying customer's databases in PostgreSQLAdvise customer in possible code failures in customer's installed customizations using CSS, HTMLDiagnose communications problems by means of the Developer's Console, log analysis and reproduction of reported problems in demo environments.Basic handling and implementation of Virtual MachinesActive Directory/LDAP basic troubleshootingSSL Certificates review, renewal and troubleshooting of problems related to themMail server troubleshooting(Linux)by means of SSH connectionsBasic troubleshooting of connectivity problems(DNS, TCP/IP, Ip white/black listing)Basic troubleshooting of API calls with tools like Postman, etcCRUD database operations in PostgresqlServer performance monitoring and diagnosing utilizing tools such as New Relic and KibanaSalesforce, Zendesk and Jira experienced
Sep 2018 - Nov 2019
Customer Support Specialist
Betonline
Resolution of customer's claims regarding placed betsReceive and place bets from customers via phone and chat
Jun 2018 - Sep 2018
Technology Director
Altabar
Troubleshooting of audio, video and invoice systemsNetwork administration and troubleshooting(hardwired equipment and wireless)Community management and website administration(Wordpress)
2011 - 2017
~6 yrs
Senior Catalog Manager
Dell Computers
Interdepartmental coordination: Provide assistance to the Latin America, US, Caribbean, Brazilian and EMEA teams by driving the Friction-less Order ratesCustomer service: Provide customer responses via email about delays in orderFraud prevention: Review of orders placed via Order Broker to ensure prices and promotions were correctUpper management support: Provide management information of current status by means of reports generated via excel(Pivot tables)
2007 - 2011
~4 yrs
Night Operations Manager
Majarelpa S.A
Inventory handlingTeam coordination(40+)Customer service
Nov 2006 - Jan 2007
Tech Support Specialist
Diagnose problems reported by customers and provide resolution either by configuration via remote tools or by issuing the exchange of defective parts and coordinate technical visits for installationOS troubleshooting: configuration and installationTeam lead 16+ people Appointed as temporary L2 agent by management
May 2005 - Nov 2006
Team & coworkers
Colleagues at Uscreen
Other employees you can reach at uscreen.tv. View company contacts for 62 employees →
MM
Mackenzie M.
Colleague at UscreenGreater Calgary Metropolitan Area, Canada
View →
EM
Eden Metzler
Colleague at UscreenLisbon Metropolitan Area, Portugal
View →
JP
Jacob Pincus
Colleague at UscreenGreater Orlando, United States
View →
LB
Lyndsey Balfour
Colleague at UscreenEdmonton, Alberta, Canada
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JS
Juliana Sorzan
Colleague at UscreenSão Paulo, Brazil
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VB
Vlad Burlak
Colleague at UscreenAlmaty, Kazakhstan
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AK
Abigail Kugel
Colleague at UscreenWinona, Minnesota, United States
View →
VK
Vladislav Kuznetsov
Colleague at UscreenYerevan, Armenia
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ST
Sonja Trpeska
Colleague at UscreenSkopje, Skopje Statistical Region, North Macedonia, Macedonia, The Former Yugoslav Republic Of
View →
JJ
Joseph J Guerra
Colleague at UscreenCharlotte, North Carolina, United States
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Mackenzie M.
Colleague at UscreenGreater Calgary Metropolitan Area, Canada
View →
EM
Eden Metzler
Colleague at UscreenLisbon Metropolitan Area, Portugal
View →
JP
Jacob Pincus
Colleague at UscreenGreater Orlando, United States
View →
LB
Lyndsey Balfour
Colleague at UscreenEdmonton, Alberta, Canada
View →
JS
Juliana Sorzan
Colleague at UscreenSão Paulo, Brazil
View →
VB
Vlad Burlak
Colleague at UscreenAlmaty, Kazakhstan
View →
AK
Abigail Kugel
Colleague at UscreenWinona, Minnesota, United States
View →
VK
Vladislav Kuznetsov
Colleague at UscreenYerevan, Armenia
View →
ST
Sonja Trpeska
Colleague at UscreenSkopje, Skopje Statistical Region, North Macedonia, Macedonia, The Former Yugoslav Republic Of
View →
JJ
Joseph J Guerra
Colleague at UscreenCharlotte, North Carolina, United States
View →
FAQ
Frequently asked questions about Arturo Chen
Quick answers generated from the profile data available on this page.
What company does Arturo Chen work for?
Arturo Chen works for Uscreen.
What is Arturo Chen's role at Uscreen?
Arturo Chen is listed as Tier 2 Senior Technical Support Specialist at Uscreen.
Where is Arturo Chen based?
Arturo Chen is based in Panamá District, Panamá, Panama while working with Uscreen.
What companies has Arturo Chen worked for?
Arturo Chen has worked for Uscreen, Jive Software, Betonline, Altabar, and Dell Computers.
Who are Arturo Chen's colleagues at Uscreen?
Arturo Chen's colleagues at Uscreen include Mackenzie M., Eden Metzler, Jacob Pincus, Lyndsey Balfour, and Juliana Sorzan.
How can I contact Arturo Chen?
You can use AeroLeads to view verified contact signals for Arturo Chen at Uscreen, including work email, phone, and LinkedIn data when available.
What skills is Arturo Chen known for?
Arturo Chen is listed with skills including Ldap, Amazon Web Services, Sharepoint, Security Assertion Markup Language, Networking, Jive, Troubleshooting, and Sales Force.
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