Arturo Andrés Guariguata Ramírez Email and Phone Number

Responsible for hotel marketing. Developing a solid and recurring base of corporate clients and increasing online presence (OTAs). Maintaining an average occupancy rate above 78%.Implementation of a rate structure that optimized revenue per night sold.Creation of internal processes and procedures, streamlining and improving communication, optimizing service circuits, and providing excellent service.Preparation of daily reports for reception and weekly reports for other areas.Site inspections. Handling complaints and claims. Customer service.

Aquí tienes la traducción al inglés:Responsible for coordinating sales efforts with departments in charge of executing private events and the regular operation of the restaurant. Billing control.Maintenance of the customer base, advising them on event planning, and monitoring satisfaction levels afterward.Management of processes and supervision of compliance with safety and hygiene standards.Responsible for coordinating sales efforts with departments in charge of executing private events and the regular operation of the restaurant. Billing control.Maintenance of the customer base, advising them on event planning, and monitoring satisfaction levels afterward.Management of processes and supervision of compliance with safety and hygiene standards.

Management of event operations and coordination with other hotel departments.Team management: organizing work rosters, selecting, and training new waiters and cooks.Design and planning of restaurant menus and social & corporate event menus.

University Internship: Responsible for written communication for the Food & Beverages Department, event coordination, and supervision of the department's employees. Preparation of rosters and pre-payroll for staff.

Check-in.Check-out / Billing / Departure Control.Reservations. Document control.Inter-departmental communication.Guest services.

Primary contact point with the client for the development of social/corporate events.Inter-departmental communication for the planning and operations of banquets, AABB administration, reservations, room division operations, finance, and external suppliers.Conducting weekly meetings to review the schedule and organization before the event.Supporting the hotel's sales team in acquiring new clients for events. Assistance through site inspections.