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Provided management with the support and the installation of wide area network and local area networks for customers within the aviation industry. Responded and resolved customers’ inquiries related to hardware and software issues ensuring integrity and follow thru in accordance with company guidelines.. Acted in the role of Technical Leader providing support in between vendors and customers by improving respond time in fixing hardware and software issues, by using EDS utilities, Sabre/airline utilities and Windows applications, which increased productivity and improved client relations Monitored and provided help desk support for customers’ hardware and software problems by developing a functional on call schedule that prioritized the calls based on customer needs and urgency. Audited and monitored the inventory of hardware and software to ensure its integrity, licensing and compliance to copyright laws, by using database programs, saving the customer from being fined for licensing infringements Acted in the role of Project Technical Leader in charge of installing new airline stations, developing and designing airline computer networks by using MS Visio and AutoCAD programs, and in managing, coordinating and assisting in the deployment to ensure implementation met customer deadlines

Handled the installation of hardware and software and supported the networks for various companies providing consultative hands on support for hardware and software for major corporations.  Acted in the role of Technical Leader for the installation, design, support and scheduling for Travelocity/World Choice Travel, using wide area and local area network hardware, software and utilities to deliver connectivity to multi users worldwide resulting in the contract of a profitable account Participated as the technical expert in onsite new and existing customer demonstrations, and trade shows, that marketed different hardware and software products, resulting in the purchase of new equipment and renewal of service programs Assisted in the conversion of 500 computers in the American Airline center in Santo Domingo, which improved international bookings, increased revenue and improved the agent processing time of information from three hours to forty five minutes

Travelocity/World Choice Travel Account'sHandled the installation of hardware and software and supported the networks for various companies providing consultative hands on support for hardware and software for major corporations. Acted in the role of Technical Leader for the installation, design, support and scheduling for Travelocity/World Choice Travel, using wide area and local area network hardware, software and utilities to deliver connectivity to multi users worldwide resulting in the contract of a profitable accountParticipated as the technical expert in onsite new and existing customer demonstrations, and trade shows, that marketed different hardware and software products, resulting in the purchase of new equipment and renewal of service programsAssisted in the conversion of 500 computers in the American Airline center in Santo Domingo, which improved international bookings, increased revenue and improved the agent processing time of information from three hours to forty five minutes

Worked as Project Coordinator for the inspection of new, swap, repair and disconnection of computer equipment for travel agencies. Had consultative meetings with customers to understand their needs to minimize the customers’ cost of renting unnecessary computer equipment. Developed and delivered product demonstration seminars, to prepare the customer for the arrival of new equipment which improved their productivity and decreased service calls.  Managed tasks, staff and projects for major travel agency conversions by conducting site survey scheduling, and implementing customer specifications; which gave the customer the ability to maintain connectivity 24 by 7.

Worked as Project Coordinator for the inspection of new, swap, repair and disconnection of computer equipment for travel agencies. Had consultative meetings with customers to understand their needs to minimize the customers' cost of renting unnecessary computer equipment.Developed and delivered product demonstration seminars, to prepare the customer for the arrival of new equipment which improved their productivity and decreased service calls. Managed tasks, staff and projects for major travel agency conversions by conducting site survey scheduling, and implementing customer specifications; which gave the customer the ability to maintain connectivity 24 by 7.

Responsible for the quality control and testing and repair of microcomputer systems. Phone support and one on one customer service.Key challenges included:* Correct configuration for all outgoing systems* Provide application compatibility given new hardware* Making sure that each system was assembled properly* Responsible for the repair of incoming computer systems* Proper customer services

Computer Science

Technical, Computer Repair Technician