Arturo Santiago Email & Phone Number

San Diego, California, United States

Greater San Diego Area

Coordinate inquiries/project and orders with sales and vendors. Manage the tasks proactively with the global SCM team with sense of urgency to give best service to customers. Lead the Procurement Department to execute responsibilities and authority over Central and South America. Contract pricing negotiations.

Greater San Diego Area

Facilitation and support of processes and workflows covering field activities for installation, training, repairs and planned maintenance of both Field Service Engineers (FSE) and Field Applications Scientists (FAS).Created and dispatched service orders (ServiceMax) to field personnel and or third-party vendors.Assisted with trunk stock management.

San Diego, CA

Managing field service equipment repair and installation services between SmartDrive customers and ASP. Monitor field service activity and provide guidance to SmartDrive field engineers, internal departments and vendors while prioritizing site visits and resolving scheduling conflicts.Deliver high customer satisfaction by managing the ASP cycle time.

San Diego, CA

Logistics: Coordinated moving process from US (mainland) to Hawaii. Dispatched movers to residences.Customer Service: Performed account management, maintained constant contact with customers updating the status of moves. Performed data entry of customer information in company database.

Calexico, CA

Logistics: Managed scheduled for drivers and dispatched truck drivers to pick and deliver loads. Coordinated personnel work hours with customer demands and managed equipment (international freight included). Import – Export: Elaborated proper documents for merchandise leaving the US, handled necessary permits and documents for international.

Del Rio, TX

Logistics: Pre-planned trips, coordinated personnel work hours with customer demands and company’s guidelines (international freight included). Managing Personnel: Determined bonus structure based on performance.Managing Equipment: Ensured equipment was in optimized condition for its use. Programmed its scheduled maintenance. Customer Service: Contact.

Calexico, CA

Processed a high volume of invoices on a daily basis.Made daily bank deposits. Prepared outstanding statements.

Calexico, CA

Performed data entry on shipments entering and leaving the US.Customer Service: Kept clients informed about the location of the shipment.

Calexico, CA

Performed data entry on shipments leaving the US. Tracked shipments and communicated with carriers and drivers. Communicated with customers and vendors to provide updates on orders and shipmentsOrganized warehouse details: Stocked merchandise and operated forklift.

Calexico, CA

Performed data entry on goods entering and leaving the US. Provided customer service to clients to keep them updated regarding their orders. Stayed in contact with clients assuring quality in service.Logistics: Coordinated transportation service with clients assuring excellence in operations.

Certification, Project Management, A

Project Management Professional Certification

Bachelor'S Degree, International Business, A

Diploma, Leadership For Transition