As the Head of Operations, I've driven success through:Account Management Department- Launched and successfully established the Account Management department.- Implemented processes for optimal performance and developed comprehensive KPIs to track progress.Payments Department- Implemented improved client onboarding processes, expanding the partnership network and sales opportunities.Regulatory Compliance and Governance- Acquired online gaming licenses and… Show more As the Head of Operations, I've driven success through:Account Management Department- Launched and successfully established the Account Management department.- Implemented processes for optimal performance and developed comprehensive KPIs to track progress.Payments Department- Implemented improved client onboarding processes, expanding the partnership network and sales opportunities.Regulatory Compliance and Governance- Acquired online gaming licenses and regulatory approvals in multiple jurisdictions, including Greece, Romania, Belgium, Ontario, and Malta for the company's platform.- Collaborated with external auditors and regulatory authorities to ensure adherence to industry-specific standards and best practices.- Successfully obtained gaming platform certificates from local regulatory bodies, enhancing market presence and credibility in key regions.- Led the ISO 27001 certification process.- Developed and implemented AML/KYC compliance programs.Corporate Services- Complete responsibility over Corporate Service products offered by the company, including company incorporations (Curacao, Cyprus, UK, IOM etc.) and company management services, ensuring clients' compliance with legal and regulatory requirements, Obtaining gaming licences for clients (Curacao, Malta, Anjouan, etc.)- Navigated complex legal landscapes, providing expert guidance to clients on optimal corporate structures and governance solutions.Collections and Risk Management- Implemented and managed effective financial risk mitigation strategies.- Directed and optimized collections efforts.Team Leadership and Development- Managed personnel across operations divisions, including capacity planning, hiring, and team structure organization.- Cultivated a culture of responsibility and motivation.- Ensured consistent application and adherence to company policies throughout the team.- Set ambitious business goals and roadmaps, integrating them seamlessly into team KPIs. Show less