Artyom Kabaev Email & Phone Number

Yerevan, Am

Yerevan, Am

Ереван, Армения

Ереван

-Working out employee problems through UseDesk- Troubleshooting via private messages- Issuing access to various internal services (Bitrix24, AMOcrm, Notion, Sipuni, Sipout, OutlineVPN, Yandex.Tracker), control of issuing the level of rights to each employee (the level of access depends on the position)-Remote configuration of the workplace, installation of programs-Creation of text and video instructions for employees on working with services-Maintaining administrative services for Yandex, Google, a mailer based on mailcow (creating, deleting accounts, expanding the volume of mail on request)-Compiled several regulations on information security (uploading databases for work, regulations for working in Bitrix24 for accounts with the "Administrator" access level, regulations for working in AMOcrm for accounts with the "Administrator" access level)-Helped in moving mail to another mailer (monitored the successful synchronization of mail)-Helped the service station in solving problems related to possible leaks of personal data of customersAchievements:- Accelerated the issuance of access to employees in the company-Reduced the number of requests for technical issues, tk. with my help, all video instructions were integrated into the onboarding part of the company.- Raising the level of attitude to the IT department due to the prompt response in work chats, as well as solving certain problems.-Helped to regulate some processes in the company-During all months of work, I received gratitude from employees in the eNPS questionnaire-Led support for 7/0 employees, helping the sales and service department to continue to work-Fixed longstanding issues in existing business processes-Collected material, recorded, and also voiced a video message to the Bitrix24 product manager-Proposed to use a bot on Selenium to speed up the transfer of mail from Yandex to your own, based on Mailcow