Artyom Turkoff Email & Phone Number

Saint Julian'S, Malta

Malta

– Dashboards and Reporting Solutions: Design and maintain comprehensive performance and KPI dashboards in Looker Studio.– Automation and Scripting: Crafting and implementing Google Apps Scripts to automate routine tasks.– Executive Support: Assisting upper management in generating custom reports and data extracts.– System Maintenance and Enhancement: Performing technical reviews, including code editing and maintenance of automated monitoring alerts, ensuring robustness and accuracy in our surveillance systems.– Technical Specification Writing: Developing detailed technical requirements for creating and refining monitoring and reporting routines.– Reporting: Preparing STRs and SARs, ensuring compliance with regulatory obligations.– Monitoring and Analysis: transaction monitoring for AML/CTF using advanced analytical techniques to identify suspect activities.

Sliema, Malta

– Monitored and analysed merchant and product performance.– Provided stakeholders with data-driven insights.– Extracted, enriched and transformed data for analytical purposes.– Automated reports and monitoring alerts.– Collected business requirements for data models and analytical projects.– Contributed to building data models.

Malta

– Monitored and analysed product performance.– Wrote complex SQL queries to search, interpret and update database records.– Reviewed source code to understand and explain product functionality and performance.– Identified, evaluated, escalated and documented incidents and problems.– Took ownership of errors and patterns in calculations, data and related issues.– Assisted 1st line analyst with initial troubleshooting of merchants’ technical issues and inquiries.

Malta

– Handled merchant inquiries.– Used SQL to search and interpret database records, and identified potential data problems.– Identified, evaluated, escalated and documented incidents and problems.– Kept internal self-help documentation up to date.

Malta

– Troubleshot software installation, update and performance issues.– Distinguished and evaluated errors, malfunctions and patterns in customer reports and software log files.– Identified, reproduced, reported and tracked software bugs.– Updated and created internal self-help documentation.– Trained and mentored new support agents.– Assisted support agents with initial troubleshooting of customer technical issues.

Malta

– Handled various customer queries related to deposit limits, promotions, gameplay and online gambling regulation specifics via email and chat.– Managed customer accounts settings.– Translated and escalated customer queries to the relevant departments.

Malta

– Launched the new land-based casino.– Provided training for new casino dealers.– Assisted Pit Bosses with routine duties.– Carried out and inspected casino table games.

Lithuania

– Carried out and inspected casino table games.