Arty Warren

Arty Warren Email and Phone Number

Director of Client Experience @ Northwest Registered Agent, LLC
Post Falls, ID, US
Arty Warren's Location
Post Falls, Idaho, United States, United States
Arty Warren's Contact Details
About Arty Warren

At Corporate Tools, my focus has been on optimizing customer service operations, a role I've embraced with over 15 years of dedicated experience. With a Six Sigma Green Belt certification, I have a proven track record in improving process efficiency, which has notably reduced production holds from 21% to 9.8% in just over a year, significantly impacting our customer experience positively.My expertise lies in implementing strategic customer relationship management (CRM) initiatives and developing robust employee training programs. Our team achieves success through my leadership in adopting agile methodologies and fostering a culture of continuous improvement. I am committed to driving revenue growth and operational excellence while serving as a dependable partner to clients and colleagues alike.

Arty Warren's Current Company Details
Northwest Registered Agent, LLC

Northwest Registered Agent, Llc

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Director of Client Experience
Post Falls, ID, US
Website:
corporatetools.com
Employees:
30
Arty Warren Work Experience Details
  • Northwest Registered Agent, Llc
    Director Of Client Experience
    Northwest Registered Agent, Llc
    Post Falls, Id, Us
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  • Corporate Tools
    Senior Customer Service Manager
    Corporate Tools Aug 2021 - Present
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  • Gemini Sign Products
    Customer Service Manager
    Gemini Sign Products Jun 2018 - Oct 2021
    Spokane, Washington Area
  • Web.Com
    Web Consultant Manager
    Web.Com Nov 2016 - Mar 2018
    Spokane, Washington Area
    Managed Web Consulting (Sales) Supervisors and Coordinators in Spokane, WA and Jacksonville, FL.* Pioneered development of employee website and created gamification program, increasing employee engagement and empowering team.* Implemented strategic initiatives to improve delivery of customer content and revolutionized existing processes, reducing production holds from 21% to 9.8% over 13 months.
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  • Qualfon
    Operations Manager
    Qualfon Mar 2010 - Nov 2016
    Post Falls, Id
    Responsible for managing all inbound and email operations for client accounts.* Received 85% of all volume for Fortune 500 client and consistently outperformed internal call centers in key performance indicators, including contacts per hour and quality scores.* Developed team of 11 supervisors and 300 agents in 2 locations, delivering top level performance resulting in addition of email and phone volume and increasing revenue by 200%
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  • Center Partners
    Sales Manager
    Center Partners Aug 2009 - Mar 2010
    Hayden, Id
    Coached team of 25 agents on inbound sales techniques and developed culture of consistent success.* Top ranked supervisor in 2009* Trained and helped drive outbound sales team to set records for additional lines sold.* Mentored new supervisors and supported team wide performance improvements in sales conversion and total lines sold.Promoted to Operations Manager in March 2010
  • Center Partners/ T-Mobile
    Sales Trainer
    Center Partners/ T-Mobile Aug 2008 - Aug 2009
    Post Falls, Id
    Trained call center staff on T-Mobile’s new phones, plans and sales systems.* Traveled to corporate headquarters on multiple occasions to train new hire classes.* Developed curriculum for outbound sales program.* Assisted in maintaining and developing the consumer resource portal used daily by all consumer reps.Promoted to Sales Manager in August 2009
  • T-Mobile Usa
    Customer Service Rep
    T-Mobile Usa May 2007 - May 2008
    Fielded customer phone calls about everything from bills to ringtones or selling phones and contracts.* Ranked first on team in handle time, customer satisfaction, and overall effectiveness.* Assisted supervisor by listening and offering joint feedback to other agents. Moved to North Idaho in May 2008
  • Icon Security
    Sales Rep
    Icon Security Apr 2003 - May 2007
    Greater Los Angeles Area
    Responsible for running an entire office of 30 reps, including selecting area to work in, working with corporate office to manage supplies and contracts, and approving payroll.* Trained entire group on how to effectively sell security systems through door-to-door cold contacting. * Led morning meetings daily with role play and techniques for development of sales skills. Took every rep out and knocked doors in pairs in order to train each of them. * After creating new customers for ADT and other security companies through door-to-door sales, maintained relationships and followed up with customers during the summer to ensure satisfaction.* Sold over 250 home security systems to customers in 4 different major markets; Chicago, Milwaukee, Tacoma, and Los Angeles

Arty Warren Skills

Customer Satisfaction Training Call Centers Leadership Customer Service Management Team Leadership Coaching Sales Performance Management Sales Management Leadership Development Employee Training Selling Telemarketing Outsourcing Time Management Workforce Management Customer Retention Microsoft Office Operations Management Account Management Customer Experience Call Center Sales Operations Avaya Sales Process Direct Sales Cold Calling Public Speaking Contact Centers Salesforce.com Fantasy Football Poker Team Building Project Management Business Process Outsourcing Customer Relationship Management Leadership Development Coaching Financial Planning Customer Service Management Customer Service Operations Customer Experience Management Employee Engagement Gamification Trend Analysis Contact Center Management Stakeholder Engagement Client Relations Zendesk

Arty Warren Education Details

Frequently Asked Questions about Arty Warren

What company does Arty Warren work for?

Arty Warren works for Northwest Registered Agent, Llc

What is Arty Warren's role at the current company?

Arty Warren's current role is Director of Client Experience.

What is Arty Warren's email address?

Arty Warren's email address is ar****@****ail.com

What is Arty Warren's direct phone number?

Arty Warren's direct phone number is +120828*****

What schools did Arty Warren attend?

Arty Warren attended Boise State University.

What skills is Arty Warren known for?

Arty Warren has skills like Customer Satisfaction, Training, Call Centers, Leadership, Customer Service, Management, Team Leadership, Coaching, Sales, Performance Management, Sales Management, Leadership Development.

Who are Arty Warren's colleagues?

Arty Warren's colleagues are Emily F., Selah Short, Heath Mccullough, Levi Heitzman, Angela B., Sydney Kohles, Shrm-Cp, Andrew Simpson.

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