Arturo Z. Email & Phone Number

Frisco, Tx, Us

Frisco, Tx, Us

Plano, Texas, United States

• Utilized Critical Start's CORR platform to monitor, triage, and respond to security alerts from SIEM and consoles such as Microsoft Defender, Endpoint, Sentinel, Splunk, Cortex XDR, Carbon Black Endpoint, Sentinel One and Crowdstrike. • Actively monitored and investigated detections of email phishing, access token abuse, lateral movement, and credential theft to mitigate risks by taking swift actions to prevent breaches.• Developed orchestration workflows to reduce false positives, improving detection accuracy and efficiency in security operations.• Automated investigation procedures, streamlining the incident response process and reducing manual intervention time for recurring security events.

Mexico City, Mexico

Analyzed network events while monitoring various SIEM platforms, creating 10 to 15 daily reports, 95% within SLA guidelines. Reporting malicious events, preventing security incidents, and maintaining the security of the client's networks.Maximized daily, weekly, and monthly reports of detected malicious IP addresses, malware detection, phishing attempts, unauthorized RDP connections, and malicious URLs, providing actionable recommendations to customers' IT management staff, increasing by 35 % the security of their digital assets and network infrastructure.Examined and evaluated ingested data to locate security threats and vulnerabilities, providing recommendations for mitigation and prevention that were implemented, resulting in a 30% decrease in potential threats

Jacksonville, North Carolina, United States

Enhanced customer care provided to over 200 clinic personnel, utilizing remote management software, and visiting satellite locations when required. Providing expedient service, lowering average ticket completion time by 30%Managed time efficiently while troubleshooting tickets received through Zendesk. Achieving 10 to 20 daily ticket resolutions, increasing employee satisfaction with the IT department's performance. Ensured management of 15 servers and three active directory trees to support over 12 medical facilities, overseeing over 50 account activations or deactivations to maintain network security and availability.

North Carolina, United States

Managed 102 employees in fast-paced environment while creating a healthy work environment by maintaining excellent communication with subordinates and leadership. Developed excellent communication skills, mentored subordinates to build an efficient work environment and high caliber individuals and implemented innovative training plans that resulted in the rise of readiness from 45% to 90%. Managed a budget of $80,000 to maintain all required supplies in stock.

North Carolina, United States

Managed 230+ Motor Transport assets valued at $33.7M. Supervised 16,120+ preventive maintenance checks; trained staff for optimized procedures. Innovated workflow processes, reducing equipment downtime. Ensured daily database updates, prioritizing mission-critical vehicles. Procured repair parts worth $200,000+ to maintain a fleet's operational readiness

Twentynine Palms, California, United States

Ensure that all vehicles are maintained in accordance with USMC standards and regulations. Coordinate and plan transportation missions, ensuring timely and safe delivery of personnel, equipment, and supplies. Handle administrative tasks related to personnel management, equipment inventory, and record-keeping.

Cybersecurity

Bachelor'S Degree, Cyber Security, 3.67