Art Zelenak Email & Phone Number

Charlotte, North Carolina, United States

• Manage all aspects of day to day operations with oversight in the development and growth of business by streamlining systems, processes, and technologies that focus on efficiency and effectiveness.
• Develop sales strategies to meet and exceed monthly goals, while overseeing accounting, payroll, hiring, training, marketing, PR, advertising, contract negotiation, and business relationship development.
• Coordinate, setup, and provide logistics for single and multi-day activation's for private and corporate events.
• Maximize social media and digital marketing to promote business through print ads, direct mail campaigns, referrals, and online with Facebook, Twitter, and Instagram.
• Prepare monthly and yearly budgets and marketing plans to ensure profitable success.
• Hire, train, and lead a dedicated team while cultivating strong product knowledge and equipment expertise.

Charlotte, North Carolina, United States

• Managed the underwriting process for approximately 10 to 12 new loan files received daily with a pipeline of 125 to 150 on any given day, performing a thorough in-depth risk assessment to determine borrower’s credit.
• Analyzed tax returns, credit, red flag and fraud detection information, and related documentation to ensure compliance with agency, investors, and company policy and procedures.
• Communicated decision statuses, rate and applicable discounts to internal staff and partner vendors with accuracy for FHA, conventional, and home equity loans no longer meeting product guidelines.
• Reviewed and satisfied underwriting conditions inclusive of property related documentation, encompassing appraisal reports and title status to ensure adequate collateral along with a complete file in accordance with.
• Provided recommendations to Mortgage Bankers on how to restructure loans to meet product guidelines and client goals and was responsible for re-underwriting loans that were successfully restructured and re-sold.
• Maintained a thorough understanding of state/federal laws and regulations related to mortgage compliance including bank secrecy and anti-money laundering laws appropriate to the position.

• Oversaw the workload for 15 Loan Processors responsible for obtaining client documentation and acting as the main point of contact for the client throughout the entire mortgage process.
• Responsible for the company’s administrative management of loan functions, developing and implementing consistent organizational policies/procedures that complied with external regulations to ensure compliance.
• Communicated company goals and direction with employees to convey clear understanding of rules, regulations, requirements, and expectations while establishing and maintaining good working relationships with staff while.
• Monitored the development of performance standards, providing mentoring, coaching, and training to support and develop managers and staff increasing employee production by 40% over 12-month period.
• Executed performance appraisals of Loan Processors to establish goals and action plans, implementing performance improvement plans and disciplinary actions.
• Established and monitored department budget and tracked on an ongoing basis for adherence.