Art Zelenak Email & Phone Number

Charlotte, North Carolina, United States

• Manage all aspects of day to day operations with oversight in the development and growth of business by streamlining systems, processes, and technologies that focus on efficiency and effectiveness.• Develop sales strategies to meet and exceed monthly goals, while overseeing accounting, payroll, hiring, training, marketing, PR, advertising, contract negotiation, and business relationship development. • Coordinate, setup, and provide logistics for single and multi-day activation's for private and corporate events.• Maximize social media and digital marketing to promote business through print ads, direct mail campaigns, referrals, and online with Facebook, Twitter, and Instagram.• Prepare monthly and yearly budgets and marketing plans to ensure profitable success.• Hire, train, and lead a dedicated team while cultivating strong product knowledge and equipment expertise.• Create client logos and marketing tools using Adobe Illustrator and Photoshop, completing projects for thousands of events since company launch.• Continually grow business through networking, trade shows, and direct selling to consumers, businesses, and organizations.• Cultivate relationships with key event and party planners in order to establish a referral network.

Charlotte, North Carolina, United States

• Managed the underwriting process for approximately 10 to 12 new loan files received daily with a pipeline of 125 to 150 on any given day, performing a thorough in-depth risk assessment to determine borrower’s credit worthiness and ability for repayment.• Analyzed tax returns, credit, red flag and fraud detection information, and related documentation to ensure compliance with agency, investors, and company policy and procedures.• Communicated decision statuses, rate and applicable discounts to internal staff and partner vendors with accuracy for FHA, conventional, and home equity loans no longer meeting product guidelines.• Reviewed and satisfied underwriting conditions inclusive of property related documentation, encompassing appraisal reports and title status to ensure adequate collateral along with a complete file in accordance with company policy while maintaining established turn times.• Provided recommendations to Mortgage Bankers on how to restructure loans to meet product guidelines and client goals and was responsible for re-underwriting loans that were successfully restructured and re-sold.• Maintained a thorough understanding of state/federal laws and regulations related to mortgage compliance including bank secrecy and anti-money laundering laws appropriate to the position.• Participated in training enhancement of department staff, identifying training opportunities in relation to credit risk, review, and trends resulting in a 12% increased closing retention for a division of 65 Mortgage Bankers.• Communicated and interacted with all pertinent vendors, servicers, agencies, investors, and internal and external departments and members.• Performed research, lender comparison, developed and maintained reports, and assisted in other areas of the department as directed by senior leadership.• FHA DE Licensed.

• Oversaw the workload for 15 Loan Processors responsible for obtaining client documentation and acting as the main point of contact for the client throughout the entire mortgage process. • Responsible for the company’s administrative management of loan functions, developing and implementing consistent organizational policies/procedures that complied with external regulations to ensure compliance.• Communicated company goals and direction with employees to convey clear understanding of rules, regulations, requirements, and expectations while establishing and maintaining good working relationships with staff while motivating and encouraging.• Monitored the development of performance standards, providing mentoring, coaching, and training to support and develop managers and staff increasing employee production by 40% over 12-month period.• Executed performance appraisals of Loan Processors to establish goals and action plans, implementing performance improvement plans and disciplinary actions.• Established and monitored department budget and tracked on an ongoing basis for adherence.