Avery Ruff-Harris, Crvpm Ii Email & Phone Number

Bradenton, Florida, United States

Responsible for the Vendor Management Office and Non Merchandise Procurement teams. Lead contractual negotiations, coordinate procurement of non merchandise goods, ensure supplier compliance with organizational and industry standards.

Provide governance and oversight for the enterprise-wide third-party management program, including planning, due diligence, third party selection, contract negotiation and process management, ongoing vendor monitoring, and termination. Ensure vendors comply with Payment Card Industry Data Security Standard (PCI DSS) regulations. Align with business to ensure key performance indicators (KPI) and key risk indicators (KRI) are monitored.

Responsible for risk management and performance improvement methodologies within the Vendor Management Office. Provide governance and oversight for the enterprise-wide third-party management program, including planning, due diligence, third party selection, contract negotiation and process management, ongoing vendor monitoring, and termination. Ensure vendors comply with Payment Card Industry Data Security Standard (PCI DSS) regulations. Align with business to ensure key performance indicators (KPI) and key risk indicators (KRI) are monitored. Led project to implement Procurement firm to realize significant organizational savings. Implementing organizational contract management solution.

Manage customer facing Information Systems projects. Manage a team of ten tier 1, and four tier 2 technical Service Desk Analysts supporting retail and corporate operations. Problem Management and Change Control board administrator. Ensure quality service is delivered with the use of ITSM tool surveys, focus group meetings with business units and management staff. Maintain line item budget for SBU. Led strategic vendor analysis review and root cause analysis. Built and managed an internal knowledgebase within the incident management system for known issues and solutions.

Analyze, Detect, and Deter fraud patterns. Research and Analyze client accounts for cases of fraud, process fraud claims and merchant disputes to recover client/ bank revenue reducing loss. Educate Clients and Associates on claims process as well as fraud prevention.

Provide efficient and accurate data technical support for cellular/data issues such as equipment operation, authentication failure, support for data products and services, troubleshooting of hardware/software issues. Worked with Network Specialist department to communicate and resolve service issues within on a national level.