Roles & ResponsibilitiesFacilitation, Maintenance & Management of 1000+ Workstations & LaptopsMicrosoft Outlook installation, trouble shooting and configuring archive settingsLotus Notes 6.5.4 client installation and trouble shootingRemote trouble shooting of applications using Tivoli, Remote assistance & LanDesk ClientArchive mail Settings, Archive schedule settings, Replica SettingsSymantec Antivirus trouble shooting and ReinstallationCoordinating & Call loging with Dell via mail for System hardware issues.Installation of SunRay Thin clientsManaging Active Directory ,User management and users profileOnline inventory management with the help of AIMS websiteHandling EURC request of Laptop Configuration ,New Desktop install and Cordination of Systems Movement.Following JPMorgan Policy & Procedures

Roles & ResponsibilitiesResponsible for maintaining 65 (HP , Compaq) Desktop computers Hardware Troubleshooting ,Software troubleshootingResponsible for maintaining & Troubleshooting HP Deskjet & Laserjet PrintersOperating Systems: Windows 98 & Windows XPMail Clients : Outlook Express; Responsible for Local Area Network Connectivity & maintaing network in workgroup computersResponsible for mail backups, Configuration,& solving other mail related problemsResponsible for taking Data Backups & restoring backups of Dektops computerResponsible for maintaining , configuring & Updating AntivirusMaintaing Inventory registers of all Computers & related spares