Seasoned professional with over 5 years of expertise in process optimization, ecommerce operations, and CRM deployment. Proven track record in enhancing website and app functionalities, managing product listings across multiple platforms, and ensuring adherence to SLAs. Adept at driving efficiency improvements, generating detailed reports for performance analysis, and leading quality assurance initiatives. Skilled in vendor management, ERP utilization, and providing technical support. Known for meticulous attention to detail and delivering measurable results in dynamic environments.