Front Office Associate
Current*Welcoming guests and checking their details against their bookings. *Allocating guests their rooms and providing keys. *Answering phones from prospective customers and guests, taking messages and delivering them. *Completing administrative tasks such as filing and photocopying. *Responding to requests for help and information. *Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions. *Preparing room bills and ensuring prompt payments. *Checking guests out, taking payments and returning deposits.