Arul Raj Rajgopal Email & Phone Number

Dubai, Ae

Dubai, Dubai, United Arab Emirates

Arul is a leader in DevOps, Automation Testing, Search Optimization, and E-Commerce Content Management. At Dell Technologies, for past 6+ years, he is working as a Product Manager managing New Product Launches on Dell.com across 27 countries along with SEO (Search Engine Optimization). Currently I am leading the DevOps and Automation Testers team that supports the core product teams in developing and launching new features and enhancements, including Subscription as a Service. Achieved remarkable results in Ops Metrics, Quality, Customer Satisfaction, and Cost Savings.Below are few responsibilities which I am delivering from 7 years:• Communication Strategy: Developed and implemented a strategy to enhance collaboration and alignment among various teams across different regions and time zones by having daily standups, weekly sprint calls, etc.• Project Management: Managed cross-functional projects, which included data analysis, A/B testing, generating insights, and presenting findings to senior leaders using tools such as Jira, SQL, Glassbox, Tealeaf, SPLUNK, etc.• Analytics Coordination: Worked with analytics and data engineering teams to implement new metrics and dashboards for tracking product performance using tools such as Confluence, Gitlab, Clarizen, etc.• Performance Monitoring: Monitored and evaluated existing metrics and KPIs, which help changing customer behavior and business goals• Created 30+ projects and 35+ Cloud hosted services by using GitLab CI/CD pipelines, which led to scalable and robust solutions• Conducted daily standups with Cloud, Nginx, and GitLab best practices by performing storyboard, functionality, features, and prioritizations, which led to high availability and load balancing• Delivered the annual strategy insights by using tools like Power BI, Adobe, SPLUNK, Jira, SQL, etc., which led to data-driven decision making and improved performance

Hyderabad, Telangana, India

Leading HYD site for managing Claims Risk investigations for entire Amazon.in, managing with efficient Production, Quality & Decision Accuracy Metrics.

Hyderabad Area, India

Leading 2 Sites for HYD in Claims Adjudication process with a headcount of 127 employees, responsible for Accuracy, Productivity, TAT - SLA and People Metrics.

Assistant Manager – UK Customer Service, US Technical Service & Canada Customer Service Handled a team of 65 FTE with 4 Team Leads for Bell Canada (CanadaISP Provider Voice Process). Was responsible for C-Sat, RPC, Productivity,Absenteeism, Attrition, etc in HYD & Chennai.

Team Lead –US Inbound Customer Service & US & UK Out bound Sales Operations

Cloud & Devops, Cloud & Devops, A+

Activities and Societies: Cloud Technology AWS & Microsoft Azure. Continuous Integration/Continuous deployment with Git, Jenkins.

B.Com, Commerce

M.P.C, Physical Sciences

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