- Maintained thorough knowledge of the products provided by the company, both food and wine. - Provided accurate and exceptional wine pairings and suggestions for wine guests would like based on their preferences. - Exceeded monthly goals by consistently enrolling guests in the Wine Club. - Encouraged teamwork by staying busy and always helping where the opportunity presented itself. - Examined patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. - Exhibited superb wine etiquette and wine service.

- Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.- Answered customer questions regarding problems with their accounts.- Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing reports.- Received payments and posted amounts paid to customer accounts.- Handled all accounts in Bankruptcy in which the City of Virginia Beach was included as a creditor.

- Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.- Presented guests with information about local areas, including giving directions.- Processed cash and credit receivables through a POS system. - Coordinated order flow between wait staff and kitchen staff, working to increase order delivery efficiency and reduce customer wait time. - Promoted cuisine and drinks that the restaurant is known for while also giving guests a detailed description of the restaurant's history in the community. - Surpassed sales goals for each shift worked and frequently won sales contests set up by management.

- Demonstrated proficiency in various positions of the business. - Worked closely with the Chef to understand all dishes and ingredients and their preparation. - Showcased the Award Winning Wine Cellar while making suggestions and informing guests of the exquisite options available to them.- Generated the daily menu and offerings for the TJB Kiosk while also preparing the station, constructing the menu items, and serving the guests. - Achieved optimal customer service by assisting guests with a positive and energetic attitude. - Facilitated smooth shift changes by ensuring pre and post shift employee tasks were completed.

- Completed opening and closing procedures and managed deposits. - Administered payroll, completed necessary office paperwork, and wrote front of house employee schedules.- Organized and directed worker training programs, resolved personnel problems, hired and oversaw training of new staff, and evaluated employee performance.- Investigated and resolved complaints regarding food quality, service, or accommodations.- Determined performance goals and implemented tracking procedures. - Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts.