• Provided administrative support to operations team, assisting with various tasks such as filing, data entry, and maintaining office supplies.• Assisted with organizing and scheduling meetings, including preparing meeting materials and taking minutes.• Responded to inquiries from students, faculty, and staff via phone, email, and in-person, providing information and directing them to the appropriate resources.• Contributed to the development and updating of departmental documents, including reports, spreadsheets, and presentations.• Collaborated with team members on special projects, conducting research, gathering data, and preparing presentations or reports as required.• Managed social media accounts for the department, creating engaging content and responding to comments or messages from followers.• Assisted in event planning and coordination, including logistics, setup, and clean-up.• Demonstrated excellent organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

• Demonstrated exceptional expertise as a Network Engineer, leading to a remarkable 30% enhancement in network uptime and ensuring uninterrupted connectivity for clients.• Successfully facilitated the onboarding process for new Hana Enterprise customers worldwide within Cloud4C Datacentres, ensuring seamless integration and service delivery.• Actively participated in S2D calls, effectively comprehending and addressing network requirements to meet client needs and expectations.• Deployed and configured new ASA VM instances, providing comprehensive support to clients and ensuring optimal performance.• Designed and implemented IPSEC setups between Cloud4C datacentres and customer datacentres, establishing secure and reliable network connections.• Proficiently troubleshooted IPSEC connectivity issues, swiftly identifying and resolving technical challenges to minimize downtime and disruptions.• Managed high-priority P1 and P2 calls, delivering timely and effective solutions to critical network issues, thereby maintaining service reliability.• Conducted firmware upgrades on Fort iGATE and Cisco Firewalls, ensuring systems remain up-to-date and resilient against potential vulnerabilities.• Worked on the network operations of project facilities during assigned shifts, ensuring operational continuity and adherence to service level agreements.• Engaged in various operational tasks, including participating in troubleshooting calls with customers, implementing access rules, and configuring IPSEC tunnels to optimize network performance and security.

• Launched and managed Amazon EC2 instances, configuring AWS services such as ELB, SNS, Route53, S3, RDS, CloudWatch, CloudFront, IAM, AWS Code Deploy, and VPC to meet business needs. Implemented backup and recovery using snapshots for data durability and availability.• Leveraged EC2 instances, Auto Scaling, Elastic Load Balancing, and AMIs to ensure scalability and reliability. Utilized EBS for persistent data storage, mitigating failure risks with snapshots. Managed attaching or detaching EBS volumes to AWS EC2 instances.• Configured CloudWatch alerts for monitoring instances, RDS, ELBs, etc. Launched and configured Amazon EC2 Cloud Servers using AMIs (Linux/Ubuntu) and set up servers for specified applications. Created and managed security groups, VPC, ELBs, and configured network interfaces with Elastic IPs.• Demonstrated hands-on experience with VPC, subnets, and route tables. Set up workspaces and provided troubleshooting support. Configured CloudWatch for monitoring instances and RDS. Managed backups of instances and EBS storage using scripts.• Created and configured S3 buckets with restricted policies, ensuring secure data storage. Managed DNS entries in Route 53 and various DNS providers. Performed patching activities on Linux servers and utilized DMS to migrate data from RDS to S3 buckets.• Led the diagnosis and resolution process for issues, taking complete ownership and delivering thorough workarounds, while also escalating critical matters as needed.• Provided dedicated support for DHL, ensuring seamless Azure VM deployment and robust cloud infrastructure.• Implemented Azure snapshots, reducing VM restoration time by 60% and minimizing data loss during system failures.• Orchestrated the configuration of Zabbix using Python scripts across 537 client virtual machines, spanning Web servers, file servers, SAP servers, and network devices, to monitor essential metrics effectively.

• Demonstrated expertise in cloud computing platforms (Azure and AWS), resulting in a 90% utilization rate and a 15% reduction in infrastructure costs.• Administered Windows Servers and virtualization technologies, leading to a 25% decrease in system downtime and a 20% improvement in infrastructure performance.• Developed a strong foundation in networking and storage device management, resulting in a 40% increase in network throughput and a 30% enhancement in storage efficiency, saving $10,000 annually.

• Conducted comprehensive data analysis, resulting in a 15% increase in sales conversions and a 20% reduction in customer churn rates.• Developed and implemented data collection strategies, leading to a 30% improvement in data accuracy and reliability.• Collaborated with cross-functional teams to define and track key performance indicators (KPIs), resulting in a 25% improvement in operational efficiency.• Contributed to the enhancement of data management processes, leading to a 40% reduction in data processing time and a 50% increase in data accessibility for decision-making.