Experienced IT Operations Leader | ITIL, AWS, Cloud Computing, CCNA & CCNP Certified | IT Service Management & Cross-Functional Collaboration ExpertWith over 13 years of experience in IT operations and service management, I currently serve as an Assistant Manager in IT, where I lead cross-functional teams to deliver efficient and effective IT services and technology solutions. My expertise spans ITIL best practices, cloud computing (AWS), network infrastructure, and IT project management, allowing me to drive operational excellence and enhance business operations.As a certified CCNA and CCNP, I have a solid technical foundation in networking, and my experience with AWS and cloud computing enables me to implement scalable, secure, and innovative IT solutions. I am adept at optimising processes, troubleshooting complex systems, and ensuring high availability and performance across IT environments.In my current role, I focus on delivering IT service excellence, aligning IT strategies with business objectives, and ensuring that IT solutions meet both current and future business needs. I work closely with stakeholders across the organisation to implement IT strategies that improve efficiency, reduce costs, and drive continuous improvement.Key Skills & Expertise:* IT Operations & ITIL Process Management* AWS Cloud Solutions & Infrastructure Management* Networking & Telecommunications (CCNA & CCNP Certified)* IT Service Delivery & Support* Cross-Functional Team Leadership & Collaboration* Project Management & Vendor Coordination* Troubleshooting & Technical Problem-SolvingI am passionate about leveraging technology to solve complex challenges, improve system performance, and contribute to business success. I’m always eager to connect with professionals in IT leadership, service management, and cloud computing to share insights and explore new opportunities.