Arun Daniel Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Heading the Knowledge Management and Customer Communities Business within the Digital Experience Org.Responsible for developing and implementing strategies to improve user experience on digital platforms.Enhancing customer and employee experience using Artificial Intelligence (AI)Facilitating the utilization of Generation AI for automation and enhancing.

Bangalore Urban, Karnataka, India

Responsible for managing PowerEdge System Management Software Documentation Team which includes 2 lines of business – Plugin Programs and Partner Programs.Driving development and delivery of modern, user-focused technical content for Dell’s PowerEdge offerings in an Agile environment.Collaborating with multi-functional teams across various physical.

Bengaluru Area, India

Pioneered the Establishment of KM Enablement Team in India COE: Built the team from scratch in 2020, growing it into a high-performance unit, focused on continuous improvement, quality, adherence, reporting, and sustaining the business. I collaborated with practice leads, product development managers, and support managers to leverage organizational.

Bangalore, India

• Program Manage Live Chat application for Customer Support that produced 30% cost savings in support costs. Coordinate enhancements, break/fix items for improved agent and customer experience; interface with Marketing.
• Managed all technical aspects of the innovative EMC Live Chat program in growing the channel by more than 75 service lines to greatly expand the product, service, and multilingual support options available to EMC.
• Communicates multiple program initiatives, messaging, and status across EMC''s core business units, software divisions and/or third party partners. Develops and manages communication and coordination of cross.
• Managed proof of concepts: supporting customers through Live Chat, in their preferred language (Multi Lingual), utilizing a translation engine.
• Managed the technical support items in the Global Request for enhancement systems for the Chat Application; for all Customers to use for their RFE, report requests, service line on boarding, service line.
• Supports, manages, and influences continuous improvement of product/solution development lifecycle process, practices and initiatives. Identifies, escalates and ensures resolution of issues impacting successful.

Bangalore

• Content Management: EMC Networker & Avamar
• Provide support for both pre and post-sales support activities for EMC Legato Networker.
• Monitor and maintain the queue to minimize the abandon rate.
• Create reports of service lines and for agents.
• Testing of new applications related to support function.
• Worked on EMC Forum activities.

Bangalore

• Provide support for both pre and post-sales support activities for EMC Legato Networker.
• Successful track record of problem solving and taking initiatives to enhance customer satisfaction
• Creating, approving and reviewing Knowledge Base articles.
• Provide documentations, technical information and direct feedback to Field Technical Specialists, Account Managers, sales and other EMC Technical Support co-workers.
• Coach, mentor and lead personnel within a technical team environment.

Bangalore

Designated as Executive, L2 Level responsible for maintaining GE Project which includes 250+Nodes and Server Operations, as well as maintaining the File Server, Active Directory, Exchange Server 2003 with Front end and Backend configuration.

Bangalore

Designated as NETWORK ADMINISTRATOR, responsible for maintaining a Local Area Network of more than 250+Nodes and Server Operations, as well as maintaining the hosting severs in Florida through remote administration. Have overall responsibility for Web hosting, as well as maintaining an Imail Server under 2003 Server. Held the post acting manager for a.

Bachelor Of Technology (B.Tech.), Information Technology

Bachelor of Technology

Education record