Arun Devendra Email & Phone Number

Responsibilities - Providing level 2/3 BAU support for Experteq’s Banking, Government and Private - Primary and Secondary OnCall support on a monthly basis for Modern Workplace Team- Primary duties include weekly and monthly patching of Windows Server environments for all customers configuring, installing and using BatchPatch and SCCM tools- Citrix Server management, ELM patching for OS, Application and Platform, as well as user management, profile resetting and troubleshooting general Citrix application issues- M365 apps management and user administration (access management to Exchange Online, SharePoint, Teams, modifying and reviewing Microsoft Defender policies)- End User device management via Microsoft Intune (MDM), deploying and packaging applications, policy administration via Intune to user profiles and machines - Reviewing, fine tuning and actioning alerts in Service Now generated from OpManager, M365 Sentinel, EG Monitoring and Citrix Cloud - Commissioning and decommissiong VMs in VMware and Azure using SOE templates and configuring Windows OS 2016, 2019 and 2022 server settings using GPO’s- Creating process documentation and trained Team Members, Project Engineers, Service Centre/Support staff.- Certificate management, installation and renewal of server certificates- Attended Team meetings doing standups on current work tasks and providing/receiving feedback and solutions within the team on any difficult outstanding work

Lidcombe

Providing level 2 & 3 support for Fujitsu customers both private & government, such asDaily management of incidents, alerts and RFCs/projects for Cloud, Windows Server,Exchange, Citrix and Virtualisation infrastructure.Systems and skills used: Microsoft Server 2003-2012, Cloud (AWS, Azure, O365, Fujitsu),Virtualisation (VMware, Hyper-V, Citrix), Exchange 2003-2013, SCCM, WSUS, Networking(DNS, DHCP, LAN, WAN), Backup & Storage, ITIL (Incident, Change, Capacity, Configuration &Problem Management), Server Hardware Maintenance & Administration (Fujitsu, HP, IBM,Cisco, Dell), Server Automation & Scripting, Disaster Recovery.

Sydney, Australia

• Worked as a Desktop Support Engineer at AstraZeneca with a primary focus on meeting their IT requirements and demands in a timely manner• Managed Microsoft Server 2003, Server 2008, RSA Server, Cisco Phone Admin, File Servers and iPad application server. Setting up new permissions for various levels of users.• Installed and updated AstraZeneca’s Vista SOE on laptops and desktops, this included modification to batch installation scripts• Provided 2nd level technical support to end users with laptop, desktop, iPad and iphone issues• Assisted Technical Services and CRM teams with projects they were undertaking with regards to switches, printers and Customer Relationship Management systems

Sutherland

• Managed Microsoft SBS 2003, Server 2008 and Sharepoint server. Setting up permissions, installing and configuring GPO’s on a server to update end user machines.• Managed daily, weekly and monthly server backups. Monitored and resolved ongoing issues with Backup Policies and procedures using Symantec BackupExec. Ran file restorations for users with corrupted or lost files• Migrated email marketing system from old legacy application to new web based Mailchimp system. Imported contacts and setup mail marketing templates for admin staff to use. Also trained staff in new technology• Implemented Sharepoint intranet page for employees to share and manage group documents. Also to submit leave requests via the sharepoint workflow system.• Configured network on new sites, Newcastle and Campbelltown, enabling users to connect to main server via VPN tunnel. Also configured print server with new Toshiba MFDs to allow for network printing, scanning, email and faxing capabilities.• Ran weekly and monthly reporting using SQL stored procedues and in built grid and reporting functions from CRM application, Case Manager.

Sydney, Australia

• I worked on providing operational and technical support to Caltex computer users with a primary focus on meeting their IT requirements and demands in a timely manner. Providing workable solutions to end users by analyzing technical and operational problems• Acting as a first and second level point of contact for all computer software, hardware and telecommunications problems. Providing above 85% resolutions for requests and incidents on first contact.• Involved with the rollout/deployment of Microsoft Exchange Cloud service (BPOS) from Lotus Notes 8 and also Windows 7 SOE upgrade from Windows XP SOE. Provided testing as well as training for Windows 7 SOE, BPOS and Citrix.• Actively working as a team to improve our day to day Service Desk processes making them more efficient and effective, and constantly reviewing high volume incidents for particularly applications while working with problem management team to find permanent fixes to reduce repeated workload.• Provided account administration duties including: creating, modifying and deleting accounts in Citrix, Active• Directory, Lotus Notes, SAP, O365 outlook and VPN• Adhered to ITIL process management in resolving Caltex user incidents and requests. Escalating tickets to appropriate resolver teams according to ITIL process management

Balmain

• Worked alongside both business owners and system developers to help improve business opportunities and business objectives, through data mapping and analysis• Primary focus on analyzing data and expanding sales opportunities for Loyalty programs such as Amcal Club, Guardian Club, Local Business loyalty program (businesses in suburbs Balmain, Leichhardt and Rozelle) and Qantas Rewards for restaurants and hotels• Assisted in the transformation and loading of old legacy data from Amcal Club databases into new oracle databases, using ETL process• Extracted, analyzed and created reports from Oracle and Lotus Notes databases for management and marketing teams• Developed SQL queries to extract and validate the accuracy of content in databases