• Maintain, manage and upgrade existing IT infrastructure.• Resolve technical issues as they arise, and implement improvements to minimize risk of future business disruptions.• Coordinate and support IT hardware and software to external customers and internal team members at training events.• Propose and implement enhanced IT solutions.• Microsoft O365 Administration.• Applications development process.• Administration of IT infrastructure.• Training of delivery tools and equipment.• Supporting database and networking security systems.• Audio-Video systems management.

• Assisted clients with general support for hardware, peripherals, network connections, and external software.• Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.• Participate in team meetings, discuss and provide input on case backlog, technical process, and new processes within the department.• Complete hardware and software audit and reconciles with database to provide reports to team lead.• Ensures a timely resolution and/or escalates non-resolvable issues to higher-level teams. • Adheres to departmental standards, ensures appropriate use of information systems Monitors, and enforces policies and procedures.• Coordinating with ISP for managing the connections under the company and updating and follow up of the billings and payment for the services.• Communicating with vendors to manage CCTV, Printer & door access controls for the office.• Configuring and providing access to door access cards for the users in the office.• Create documentation for end-users to use new devices such as video conferencing unit, print management application, etc. so that they can use them without any hassle.

• Delivered remote and on-field support to all levels of corporate staff across multiple locations.• Research user's issues and communicate it between multiple levels of stakeholders in a timely manner, follow up with them for recommendations and action plans to meet SLAs.• Provide root cause analysis for user’s incidents.• Contribute findings from the RCA and create KEDB documents.• Manage IT licensing records and maintenance support contracts with asset and procurement team. • Assisting Systems and Network & Security Engineers in implementing new projects.• Creating and maintaining network diagrams for Network and Security team.• Help testing newly introduced hardware and software products.• Work from a standard protocol, utilizing a documented process to respond to user issues.

• Manage IT licensing records and maintenance support contracts. • Obtain quote from vendors as per the requirements and acquire management authorization.• Assist in preparing SOPs for procedures to provide better guidelines more suited to current needs. • Procurement of all kind of materials, maintaining minimum & maximum level of critical & fast moving items.• Reconciliation of vendor statement with manual stock verification, analysis of vendor performance & price variance.• Purchase related responsibilities - New vendor development, price negotiation with the vendor, payment terms negotiation, material delivery and payment, etc.• Ensure the quality & quantity of materials purchased at the site.• Monitors IT Procurement mailbox and take actions according to the new requirements.• Track and manage software assets from the time it is received until retirement.• Maintenance of software inventories by ensuring accuracy, timeliness and retention of reports. Documenting them to contribute to audit readiness for accounts department.• Took responsibility of operational delivery of software asset management.• Allocate and monitor available software licenses.• Provided account team with software tracking report on a regular basis as per the contract.

• • Managing as well as actively participating in a team for resolving issues faced by the end users. • Finding the best quality hardware and software that can help the staff in completing their work efficiently and effectively. • Preparing BOQs of IT equipment for the tendering teams for new projects in Qatar and Dubai. • Keeping asset list and updating the changes happening. • Proactively finding the possible threats and preventing serious issues that may occur in the future.

• Monitoring the network connectivity and maintaining asset lists. • Physical installation and assistance in configuration of network devices in the office.• Ensuring that network devices are operating with the required updates. • Manage mobile devices via Meraki management.• Configuration of user end Mitel and Avaya IP telephones. • Actively participating as a team for finding, fixing, and preventing future occurrence of the issues faced by the end users. • Mentoring new team members by answering technical questions, escalating cases, and teaching detailed process development.• Create documentation for end-users to use new devices such as video conferencing unit, print management application, etc. so that they can use them without any hassle.

• Ensuring that devices in the network has been updated. • Researching and finding the best solution, consulting with senior team members and implementing the solution in such a manner that the end users are satisfied.• Collecting the PC health reports and fixing the computers that have issues.• Collecting data for preparing asset list. • Mentoring new team members by answering technical questions, escalating cases, and teaching detailed process development.