Arun Ea Email & Phone Number

India

Bengaluru Area, India

• Hands on experience in integration, Build, Support and delivery of Enterprise middleware solutions.• Supporting MQ upgrade to V9.x using Udeploy.• Support technical support to various projects.• Work in an agile fashion with team collaboration to effectively deliver towards the customer product.• Expertise on MQ migration and up-gradation plans in messaging infrastructure (MQ).• Specializing in Integration Build, Support and delivery of Enterprise middleware solutions.• Comprehensive understanding of design, development, testing & implementation.• Prepared project related Documents such as, Support Document and Implementation plans.

Bengaluru Area, India

• As an Infrastructure Engineer executive support my key responsibilities were to handle all • technology related issues for ANZ executive (group 1 & 2) & Expats (Blackberry, GOF, Outlook etc)• Installation & Configuration of 2000 professional, XP Professional Edition and Windows XP & 7• Installation, Configuration and management of local and network printers • Installation of application software• Assigning user rights (Windows)• Configuring and troubleshooting LAN• Tape library management for servers using HP Data Protector• Trained in VDI support• Managing shared folder access• Supporting key Microsoft applications such as MS Office and MS SharePoint

Bengaluru Area, India

• Diagnose and resolve computer problems (hardware & software).• Diagnose and resolve computer problems (hardware & software)• Configuration & maintenance of Windows & Linux systems• Diagnose and resolve computer problems (hardware & software)• Configuration & maintenance of Windows & Linux systems• Maintain windows server 2003 (DNS, DHCP & Active Directory).• Maintain company Network printer & Tape backup systems.• Respond to requests for technical assistance in person, via phone, electronically.• Create account for the new employee in the domain environment & configure email client (Microsoft Outlook).• Identify and escalate situations requiring urgent attention.• Document resolutions for future reference.• Maintain asset details.• Taking care of all AV related Service products.• Proactive maintenance of AV equipment’s.• To proactively maintain all AV equipment in ANZ campus. • To speak with vendors and coordinate for servicing of failed parts.• Doing any onsite audio tuning and manipulation required. • Scheduling Video Conferences by using TMS & giving support for the same.• Inspecting the work done and discussing about the status of the task on various forums to clarify the queries regarding the task.• Identify and escalate situations requiring urgent attention.• Document resolutions for future reference. Maintain asset details.