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Overall 20+ years of experience in IT Delivery & Project management by using best practices from Scrum, Agile, ITIL, Lean, CMMI Six Sigma & PMP Post-graduation in Operation Management from SIBM and certified ITIL v4 Expert - MPT, Scrum Master, Six Sigma Black Belt, DevOps Master, UI Path – RPA, and Trained in PMP - Project management and Lean Management Competency Leader for ITIL framework, Six Sigma & Lean Management - Service Improvement, Advanced Excel, Power BI for effective Data analysis and display effective visualization for better decision-making. 13+ years of experience in BFSI domain which includes designing, executing and managing IT Delivery Management 10+ years of experience on solution architect for 24/7 & drafting SOW for getting contact signed IT Delivery Management which enables revenue more than 3 million dollars per year 7 + years of experience in Java, .Net & SAS Mainframe Software Development project under Agile/Scrum project management framework 5+ Years of experience as Scrum Master/Servant leadership to assure complex projects are executed within budget and timeline (Leading the Sprint planning, Sprint review and daily scrum meeting / management with the development team) 7 + years of experience as AMS Practice Specialist – (Application Management Services) Experienced in playing the role of Product Owner Collaborating across all practices to identify an opportunities to encourage automations & innovations to achieve highest level of Operation Excellence & increase service delivery value Strong ability to hire right people and create High performance Team & Culture Consistent record of achieving high performance service delivery to assure highest level CSAT. Strong Business acumen in order to balance between Team emotions and profitability Competent in Business analysis, Data analysis, Infrastructure Services, Service Delivery, IT Consulting, IT Solutions, Application Management, Quality Control, Quality Assurance & Compliance management. Excellent in leadership, stakeholder management, risk management, Issue management and people management Specialties: Advance in MS Excel, Power BI and MS AccessService Delivery ManagementProject Management (Agile, PMP & Prince2)Data AnalyticsBusiness Analyst Business process Management and RPASales and BD OperationQuality Management (Lean and Six Sigma best practice)Leadership and Excellent Communication to build/Lead high performance team and culture.Design Thinking
Softtek
View- Website:
- softtek.com
- Employees:
- 10033
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Practice ManagerSofttek Jan 2023 - PresentBengaluru, Karnataka, India
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Senior ManagerCapgemini Apr 2022 - Dec 2022Bengaluru, Karnataka, IndiaPlayed a role of "Transversal" and Cyber Security SPoC in Industrilazation Shared Service .Routine responsibilities were to review and guide all our cluster managers and team members and look for an opportunity to improve our overall services.Significant Achievements1) Hiring Tracker Simplification and Improved overall people capacity2) Recognition Tracker to assure we demonstrate data driven discussion3) 270001 External Audit achieved 4) Analyzed the raw data and recommended for an improvements/focus area - Feedback workshop5) Drafted and Initiated TPO Maturity Model for Internal Business Units -
Service Delivery ManagerSofttek Jan 2015 - Apr 2022BangaloreResponsibilities :- Accountable & responsible to facilitate the Offshore services from India Global Delivery Center and assure to build service than team with holding Development & Critical application support service delivery which includes application development, IT Service Management, Team building,Coaching on Delivery excellence (Six Sigma & Lean), setting the dynamic benchmark, performance review while setting KPI and KRA and ensure team runs based on the dynamic roadmap. The main objective to increase the gross margin in business services. Key Skills are used :- Leadership, Project Management, Six Sigma, Business Analysis, Resource Planning, Scheduling, Requirement Gathering, Risk & Issue Management, People Management, Pugh Matrix, A4 Analysis, Power BI, Customer service, Data Analysis, MIS-Dashboard, Negotiation, Conflict resolution, Critical thinking, Problem solving and Profit & Loss Management – Gross margin, Service level Management, Escalation Management, Baseline review and compliance management.
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Operations Lead - Sales And Buisness Development OperationTech Mahindra Sep 2013 - Dec 2014BangaloreWorked in SBO function, one kind of Business Intelligence function in Tech M which acts between Service Delivery, PMO's, Sales, Finance and Account management. Responsible to ensures North America and AT&T accounts have performed based on the sales target set and assure individual project level EBITDA is under control and closely monitor CPI (Cost performance index) in the project & programs and advise/highlight to their respective PMs/SPMs with the calculated risk. Ensure accounts are get charged based on the milestone or against T&M contracts and to check AR channel in order to minimize the collection in respective Geo.• Accountable and responsible to provide analytical solution to Senior management (PM, SPM, VP, Client Partner and Internal stakeholders) in order to take effective/appropriate decision and amend their respective view of approaches/methods at the early stage and promise defined goals/objectives are get achieved.• Prepare effective reports and send those to senior management and discuss the benefit of that MIS/dashboard (QBR, FSR, Diversity and Monthly Dashboards).• Ensure all delivery/PMO folks are submitting RUSs on time in the system and ensure all their issues been taken cared with respective SPoC to resolve their concern at the earliest.• Ensures finance team submits invoices on time to customer and assure P&L file share to the all stakeholders to know their profitability in their process. • Identify pain areas/problems in the real time operation and ensures those are minimized and improved efficiency and flexibility in the operation.• Through considering/publish department level Gross margin & EBITDA report and ensure QoQ will be improve with respective IBU's..• Identify non-billing resource and follow with their respective IBU in order to ensure re assign them under new opportunities which helps to improve CPI. -
Sr.System EngineerTech Mahindra Oct 2011 - Aug 2013Pune Area, IndiaWorked under SMO for Change Management - Responsible to operate the process with effectively and efficiently manner to ensured that all provided services are met or exceeded within boundary of the project scope, and understand the vital role of project performance and assure key achievements periodically.Responsible to handle the function of Change management process, which has aligned for Lloyds Bank (located at UK).Responsible to review post change implementation for high and medium risk changesService Level Reporting, Configuration item and Incidents trend analysis in order to minimize the downtime and increase the efficiency in the process.Attending Change Advisory Board (CAB) meetings as required and assessing requests for change for their impact on availability i.e. services and components.Responsible to support ELS post released the new services into the production and ensure predicted incident resolutions are recorded in the knowledge management.Formulate KPIs for service measurement and other reporting templates. Also define mechanism to measure the KPI to ensure that the service delivery team is measuring and reporting the KPI as per defined process.Attend meeting with Internal and External stakeholders and as per requirement; brief regarding team’s performance from process & quality perspective.Identify & drive (along with Service Manager and Relationship Manager) the Service improvement plans (SIPs) based on the service performance & customer feedback.Impart trainings on all the processes applicable in project at a regular interval.Achievement:-Implemented effective change process in order to reduce a cycle time from existing routine process.CAB Rejection % decreased by implementing re-engineering improvement in the change process.
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It Operations LeadTrimax It Infrastructure & Servies Ltd Nov 2007 - Sep 2011Mumbai Area, IndiaClient - Sparsh BPO Service LTD/Barclays Bank (GRCB)Worked as IT Operation Lead, was responsible for leading 24/7 IT operation where I used to handle 35 to 40 people to enable IT services which had included (Server, Network, Desktop, Helpdesk, FTP and MIS) and objectives including below key areas.Responsible for the establishment of measures and reporting that reflect business, User and IT support organization requirementProcess design of the ITIL disciplines, mainly Access Management, IT Service desk, Incident, problem, and change management processes.Responsible for defining the targets of Availability required for the IT Infrastructure and its components that underpin a new or enhanced IT Service as the basis for an SLA agreementTo provide a range of IT Availability reporting to ensure that agreed levels of Availability, reliability and maintainability are measured and monitored on an ongoing basisAchievement:-Optimized 50% Helpdesk Manpower cost by implementing of Centralized SPoC – Helpdesk Management process at Barclays and ensured the service delivery is achieved as targeted.Optimized 30% Desktop Engineer - FME cost as we had implemented of RIM (Remote Infra Management).Reduced High level incidents & functional escalations in the Barclays process by implementing CSAT.Achieved good compliance (WSUS & Epo) report after implementation of Centralize Patch management processRMU (Recording Management Unit) had Implemented for taking daily, weekly and monthly backups which was reduced space on file and print server to sustain existing technology space.LAM (Logical Access Management) Process had executed with in limited period in Barclays process which had help us to make access management in the process.Participated to make an enterprise architecture modules to understand organization assets and understand the existing investment of IT Infrastructure in the organization.I was part of team to certify ISO20000 and ISO270001. -
Data Analyst & Mis - OperationsHt Media Ltd (Contractor) Apr 2005 - Nov 2007MumbaiJob Responsibility:-• Operations Handling –MIS Banking, Data Analyst & Supervise Data Entry Staff.• Working in Toad - SQL to do manipulation of data and make customized report for higher management• Preparing Stock MIS for Subscription / Scheme coupons & Redemption coupons.• Responsible for Processing All Subscriptions related Inwards and Converting Them into Data, Reports & Forwarding to Various Departments.• Responsible For Processing Cheques, Forwarding Pay-In-Slips And smooth functioning of the Bank clearance.• Providing training to new & Existing Staffs and ensure all related quarries are clarified.• Monitoring the end customer issues and ensuring timely settlement of all Grievances and complaints.• Reconciliation regarding coupon sending to the customer and handover to sales dept
Arun Gowda Skills
Arun Gowda Education Details
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Kirandevi Suraf CollegeFirst Class
Frequently Asked Questions about Arun Gowda
What company does Arun Gowda work for?
Arun Gowda works for Softtek
What is Arun Gowda's role at the current company?
Arun Gowda's current role is Value Creation | Digital Transformation | Innovation | Operational Excellence | Strategic Planning |OCM, Agile, Scrum, PMP, ITIL V4, Six Sigma Black Belt.
What is Arun Gowda's email address?
Arun Gowda's email address is ar****@****ail.com
What is Arun Gowda's direct phone number?
Arun Gowda's direct phone number is +191753*****
What schools did Arun Gowda attend?
Arun Gowda attended The School Of Leadership, Symbiosis Institute Of Business Management, Kirandevi Suraf College.
What are some of Arun Gowda's interests?
Arun Gowda has interest in It Project Management, Itil Framework.
What skills is Arun Gowda known for?
Arun Gowda has skills like It Service Management, Itil, Project Management, Program Management, Team Management, Business Strategy, Strategy, Vendor Management, Service Delivery, Pre Sales, Six Sigma, Operations Management.
Who are Arun Gowda's colleagues?
Arun Gowda's colleagues are Andres Felipea Prada Rondon, Karen Alejandra León Velásquez, Eduardo Angel Chavero, Paola Gutierrez, Ana Millan, Benjamin Cabeza Esquivel, José Vicente López Lillo.
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