• Worked on Salesforce Service Cloud for Account Management, Asset, Product, and other custom objects. • Demonstrated expertise in Salesforce configuration and customization, developing Lightning Web Components, Apex classes, and Triggers for enhanced business needs.• Ensured robust Application Security at various layers - object, field, and record - catering to diverse user needs through Profiles, Permission Sets, and other tools.• Utilized industry-leading tools such as Workbench, VS Code, Salesforce Inspector, and Postman for seamless system integration and management.• Created custom components using LWC for improved business requirements and worked on REST and ODATA integration services.• Collaborated closely with teams in Sprint Planning, Grooming of User Stories, Technical Analysis, Solutioning, and Effort estimation to ensure project timelines were met.

• Worked on Salesforce Service Cloud for case creation and management flow. • Specialized in Salesforce configuration and customization, leveraging OOTB functionalities within the Service Cloud.• Led the design and creation of Workflow rules, Validation Rules, and Flows, and utilized Process Builder for improved system automation. • Worked on case Entitlement process and Case Milestones to improve the agent and customer experience and streamline Case Management efficiently. • Developed a Generic Apex class to calculate the FRT milestone timings based on user timezone and entitlement process also created trigger classes to streamline the completion of various case Milestones (FRT, NCC, and AEON) upon case status modification. • Hands-on with async Apex like future, batch, and scheduled Apex for enhanced application functionality.