Arun Jayakumar Email & Phone Number

United Arab Emirates

United Arab Emirates

• Managing Product Enhancements and Project Delivery to ensure delivery of the highest quality.• Utilizing project management methodologies, such as Agile or Waterfall, to ensure smooth project execution and timely delivery.• Well-versed in Agile methodologies, such as Scrum or Kanban, and their application in ecommerce project/product delivery• Engage in proactive communication, manage stakeholder feedback, and provide regular project updates, building strong relationships based on trust and transparency.• Identify bottlenecks, inefficiencies, and areas for improvement, and implement best practices, automation tools, and metrics to drive efficiency, reduce cycle time, and improve overall productivity.• Monitor key performance indicators (KPIs), analyze user behavior, and derive actionable insights to optimize ecommerce platforms, drive conversion rates, and improve business outcomes.• Collaboration with QA teams to define test strategies, conduct risk assessments, and implement effective testing processes, including functional testing, regression testing, and performance testing.• Working with the QA Teams to automate the E-Commerce and Mobile Application testing for regression to increase efficiencies and to reduce lead time for timely releases.• Prioritize team development and creating opportunities for learning and growth within the team. • Coaching the Team on end-to-end processes within the Technology landscape to have a 360 view of the design and workings.• Monitoring of delivery by squads to help the teams to tackle any impedements affecting the delivery of a product or project.• Prioritizing customer satisfaction and user experience in ecommerce project/product delivery by ensuring the delivery meets customer needs and drive conversions for the organization.• Collaboration with the Operations Team to resolve Problem Records which helps in maintaining websites and increases brand efficiencies.

United Arab Emirates

• Facilitating Scrum Events such as Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective in an organized, time-boxed, and productive manner. • Organizing meetings, encouraging active participation, and ensuring the team adheres to Scrum principles.• Acting as a servant-leader for the team, supporting them in achieving their goals. • Helping the team to self-organize and make decisions, remove any obstacles or impediments that hinder progress, and foster a collaborative and high-performing environment.• Assisting the team in understanding and implementing agile practices and the Scrum framework effectively and ensure that the team follows Scrum principles and processes, including maintaining the product backlog, managing the sprint backlog, and tracking the team's progress.• Providing guidance and coaching to the team, product owner, and other stakeholders on agile principles, practices, and Scrum roles and responsibilities and educating the team on continuous improvement, promoting a culture of learning, and helping individuals and the team reach their full potential.• Helping the team and stakeholders understand and interpret relevant metrics and reports, such as velocity, burn-down charts, and cumulative flow diagram and using these insights to • Fostering a culture of continuous improvement within the team and encourages them to reflect on their processes and practices by facilitating retrospective meetings and guiding the team in identifying and implementing actionable improvements to enhance their performance.• Promoting effective communication and collaboration within the team and with external stakeholders and facilitating cross-functional collaboration, resolve conflicts, and ensuring that information flows smoothly between team members, product owners, and other relevant parties.• Leverage tools such as JIRA to promote transparency and facilitate effective communication.

Uae

• Steering the successful roll-out of ERP projects with accountability of defining scope, setting timelines, analyzing requirements, prioritizing tasks, identifying dependencies and evaluating risks as per per-set budgets • Supporting BRMs in capturing and analyzing requirements/demands from the client in terms of ROI and actual benefit to the business• Mapping IT Demands to the existing application or analysing external systems which meets the requirements of the clients and giving valuable assessments on the external application• Assessing external clients by organizing meetings with the vendors and having demos of the new applications being analysed• Performing comparative analysis on the pros and cons of the different solutions and costs being provided by the vendors in the market and then having the final assessment being sent to the client for their inputs and discussions• Taking ownership of IT demand requests during their demand/project phase and liaising with the business stake holders to capture the actual requirements• Coordinating with business during the analysis phase to provide clarifications and valuable suggestions on the pros and cons of selecting a solution• Provide the business with the best solution which is quickly adaptable and would benefit the business in automating the current processes increasing efficiency• Involved in the tax implementation for UAE and KSA companies as part of the Tax Project for Jan 2018.• Currently managing 3PL(Third Party Logistics) projects which involves the third party vendor integrating their application to use our warehouse systems for their stock movement• Skilled in managing stakeholders with the accountability of informing them on future scenarios, maintaining key relations with clients by acquiring feedback on critical issues and taking suitable actions to ensure positive experience • Optimization of business processes for the client• Delivering Demands/Projects in a dedicated timeline

United Arab Emirates

1. Involved in gathering specific user requirements, preparing detailed business requirement documents, illustrating the current business process architecture of the client and interacting with key users for the development of the “As Is” process maps.2. Conducting CRP Sessions (Conference Room Pilot) i.e. the demonstration of a subset of the Oracle R12 functionality with minimal data to the key users of user departments. Gather more information from the session to map the requirements to the Oracle Functionality. 3. Gap Analysis – Analyzing the current business process of the client from an Oracle perspective and identify the gaps which needs to be documented and is known as the Gap Analysis document.4. Finalizing on the reporting requirements and gaps which was to be developed as part of the solution to be provided in the Business Process Mapping document (BP.080)5. Working very closely with the Technical team for the development of the reports and the gap custom extensions developed to bridge the gaps.6. Conducted CRP2 Sessions i.e. the demonstration of the Test system in line with the business process mapping document and the custom extensions developed as per the client requirements for the approval of the key users on the business processes and to get the approval for live.7. Conducting End User Training Sessions and User Acceptance Test.8. Production system setup configuration and Master Data Migration to be performed for the respective modules. 9. Preparing User Manuals with screen snapshots for the reference of the end users at any point of time. The user manuals are very descriptive and would give the end user a step by step procedure of every business process.10. Assisted in Project Management by writing specification documents.11.Supporting the Oracle Applications as business support for the smooth running.

Master Of Business Administration (Mba)

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering