Arun Jerome

Arun Jerome Email and Phone Number

Senior Engineer at Ericsson @ Ericsson
kista, stockholm, sweden
Arun Jerome's Location
Delhi, India, India
Arun Jerome's Contact Details

Arun Jerome personal email

n/a
About Arun Jerome

Network engineer supporting FTTB and FTTN product.Working with Alcatel-Lucent 7330 DSLAM using AMS as EMS and Netcool as NMS.Use of Remedy for ticketing.Technical areas of work eg. POTS, ADSL, ADSL2+VDSL2, Cross-connects, Main Distribution Frames (MDFs), Main and Distribution metallic (ie. Copper, aluminium) cable network; Premises cabling and MDFs (MDUs), copper connectivity materials and practices, copper rehabilitation practices.

Arun Jerome's Current Company Details
Ericsson

Ericsson

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Senior Engineer at Ericsson
kista, stockholm, sweden
Website:
ericsson.com
Employees:
128421
Arun Jerome Work Experience Details
  • Ericsson
    Incident Manager
    Ericsson Dec 2018 - Present
    Gurgaon, Haryana, India
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  • Tata Consultancy Services
    Team Lead
    Tata Consultancy Services Nov 2016 - Dec 2019
    Gurgaon, India
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  • Tata Consultancy Services
    Network System Analyst
    Tata Consultancy Services Mar 2015 - Nov 2016
    Melbourne, Australia
    strong background and detailed understanding technical support to a Tier 2 level in a telecommunications environment.Technology understanding of, GPON, LTE, FTTX, HFC, Satellite and Fixed wireless networksCisco LAN/WAN knowledge to a CCNA levelIncident management through defined Service Level objectives.Event management of alarms through the use of monitoring tools like Quintiq,Netcool,Bmc Remedy,Spatialnet,Maximo,TND,AMS.Network Change management implementation and monitoring.Technical areas (eg. POTS, ADSL, ADSL2+, Cross-connects (pillars), Main Distribution Frames (MDFs), Main and Distribution metallic (ie. Copper, aluminium) cable network; Premises cabling and MDFs (MDUs), copper connectivity materials and practices, copper rehabilitation practices, copper cable design, testing (copper cable network and premises), remote powering, customer migration practices and processes, external plant, FTTN deployment, cabinet design and operations, Top Hats, remote sealed units, Cat 3/4/5/6 cabling, external plant (copper network) and premises cabling fault rectification; copper cable installation practices.); Conduit, pipe, manholes, pits and poles used for cable plant.
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  • Airtel
    Engineer
    Airtel Apr 2014 - Mar 2015
    New Delhi Area, India
    This role consists of installation of ADSL, VDSL and FTTX connection at customer end as well as fault repair.Responsibilities:• Installation of new internet triple play connection at customer end.• Installation of ADSL , VDSL, FTTH and VoIP at customer premises.• Configuring all kinds of Routers, Modem, and Wi-Fi.• Co-ordination with different internal work groups, field engineers and customer’s engineer to troubleshoot the issue.• Meeting SLA is priority to minimize escalations.• Closing trouble tickets assigned for fault resolution after taking confirmation from the customer.• Defining new strategies to improve the operation after taking approval from hierarchies.Solution Environment Addressing the concern raised by clients from South Delhi Region.Tools Network management Systems and applications, TR69, ECRM
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  • Ibm
    Technical Support Engineer
    Ibm Aug 2013 - Dec 2013
    Hyderabad Area, India
    This role consists of providing l1 support to Hartford clients. That includes Hardware, Software and all Application related issue• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users• Route problems to internal 2nd and 3rd level IT support staff..• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.• Responds to telephone calls, email, instant messages, and assigned tickets from users; • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.• Provide level 1 remote desktop support and perform other activities based on SOPs• Perform user account management activities• Escalate complex problem to appropriate support specialists
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  • Hcl Technologies
    Technical Support Engineer
    Hcl Technologies Feb 2012 - Jul 2013
    Noida Area, India
    (WIS-RTT/TSD) (Wireless Internet Services-Remote Testing Team/Transport Service Delivery)• Perform Loopback Testing, End-to-End Testing Remotely of Wireless CDMA T1 Circuits (DS0, DS1, DS3).• Handling different applications in RTT related to Testing and Validation of Networks• Remotely operation of TELLLABS Switch 5500, Alcatel 1631/1630, Motorola and Lucent Switches.• Troubleshooting errors like Frame, BIT & CRC Errors.• Remotely testing on Physical Layer 1 and Physical Layer 2 of Switches• Check & verify the Port configuration and mapping• Handling the CSRs as per the SLA and work in close co-ordination with ERICSSON/SPRINT groups such as Site Development, Transport Team, Capacity Analyst, NRDP, Network Planning and Implementation Group, Provisioning, TSA, GNOC, and Operations etc
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Arun Jerome Skills

Microsoft Office Technical Support Process Improvement Ams Bmc Remedy Quality Auditing Fttn Fttx Dslam Jwdc Netcool Alarm Management Network Monitoring Tools Service Desk Training Autocad Routers Switches Modems Field Installation Field Operations Fault Management Ccna Incident Management Change Management Problem Management Service Level Management Operational Analysis Six Sigma Telecommunications Engineering Telecom Infrastructure Softphone N+ Nac Lotus Notes Management Networking Troubleshooting Wireless Telecommunications Team Management Voice Over Ip Cisco Systems Products Network Design Testing Cisco Technologies Routing Panviva

Arun Jerome Education Details

  • St Columba'S School
    St Columba'S School
    B
  • St Columba'S School
    St Columba'S School

Frequently Asked Questions about Arun Jerome

What company does Arun Jerome work for?

Arun Jerome works for Ericsson

What is Arun Jerome's role at the current company?

Arun Jerome's current role is Senior Engineer at Ericsson.

What is Arun Jerome's email address?

Arun Jerome's email address is ar****@****ail.com

What schools did Arun Jerome attend?

Arun Jerome attended St Columba's School, St Columba's School.

What skills is Arun Jerome known for?

Arun Jerome has skills like Microsoft Office, Technical Support, Process Improvement, Ams, Bmc Remedy, Quality Auditing, Fttn, Fttx, Dslam, Jwdc, Netcool, Alarm Management.

Who are Arun Jerome's colleagues?

Arun Jerome's colleagues are Abijith Suryakumar, Medhat Ali, Kacper Piękoś, Ken Harwood, Christian Yudhistira, Ahmad Najib Ahmad Dahalan, Manish Chaturvedi.

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