STRATEGIC PLANNING & OPERATIONS / BUSINESS DEVELOPMENT/ SALES Result-oriented professional with over 9 years of experience in the Business Development, Profit Centre Operations, Operations Management, Customer Relationship Management and Team Management in India and West Africa. Track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. AREAS OF EXPERTISE: Strategic & Profit Center Management: Strategizing business directions ensuring profitability in line with organizational objectives. Formulating business plan for overall development & accomplishment of top and bottom-line profitability. Designing, developing and implementing strategy to exceed revenue budgets, increase footfalls and brand loyalty.  Operations Management: Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. Framing work direction and plan for the associates after thorough assessment of their capabilities.  Business Development: Identifying prospective clients, generating business from new accounts & developing them to achieve consistent profitability. Initiating contact with potential customers for developing leads, sales & selling insurance products. Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving performance parameters delivery & quality norms.  Customer Relationship Management: Maintaining cordial relations with customers to sustain the profitability of the business. Maximising & retaining customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient services.