Arun Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Team Lead - Virtusa Major Incident Management & Incident governance Team• Daily operational responsibility for service impacting incidents, reviewing each for overall data accuracy. This includes working closely with Service Delivery Managers and other Stakeholders.• Identify and eliminate roadblocks across the ITIL Management practices in our organization.• Perform incident analysis to identify trends and produce reports to present the data.• Ensure the incident module is functioning properly, and research opportunities to simplify, streamline, and leverage new capabilities.• Support and govern the health of the overall incident process to ensure it's effective, efficient, and provides value to the organization.• Major Incident Management for Bank IT infrastructure - coordination of incident bridge calls, communications to impacted IT departments as well as executive staff and problem/root cause/preventative analysis

Bengaluru, Karnataka, India

Work on Major incidents and walk through resolution involving multiple teams via bridge calls and IM. Create process improvement KB articles .Review SDR meetings and involve in problem management . Gather technical data from administrators on reoccurring issues .

Chennai, Tamil Nadu, India

Handle high priority incidents to resolution . Engage teams to work together on high priority incidents. create a SDR review on incidents . Creating knowledge articles on reoccurring issues . Providing knowledge and process updates .

Chennai, Tamil Nadu, India

To work on incidents that occur in retail channel websites .To gather log data from UNIX to research on retail channels website issues Work with the development team and fix customers and clients issues To manage and process INTUIT files .Run data reports form SQL databases and provide clients with needed data .Resolve clients issue on check ordering websites.Test all retail websites after the deployment is over and provide the results to the DevOps team Monitoring all websites and servers using BSM monitoring tool and extract data on outage situations .

Navalur

Project - Harland Clarke

Dlf It Park Porur Chennai

Technical support engineer - AT&T CONNECTECH