Arun Kumar Email & Phone Number

Calgary, Alberta, Canada

• Working on various ongoing projects like the City of Calgary, Calgary Board of Education,ATCO, MRU, SaskPower, FCC, University of Regina, FCL, Sunrise, Sun Country, Conexus (Thrive),TD. During these projects, I deploy.
• Perform service and repair Printers on customer sites.
• Hands-on Experience on various Hardware equipment.
• Perform site surveys and document site configuration and user requirements.
• Perform configuration and installation of software and hardware products used byclients.
• Provide support for network printers, software, and hardware and provide adequatetraining to clients to operate various systems and printers.

Regina, Saskatchewan, Canada

• Providing system administrative support to different clients for Microsoft products (Active Directory, Microsoft Exchange, Office 365), networking and backup systems
• Microsoft Exchange server administration for distribution group creation, mail group creation, access
• Responsible for remote login/ VPN access, File Server access, Citrix Management, IT applications, and system access, group policy, and user rights management
• Conducting root cause analysis of critical technical issues and working collaboratively with 2nd level team to resolve those cases
• Delivering superior end-user application and desktop support through remote login and over phone
• Performing remote troubleshooting through diagnostic techniques and pertinent questions. Walk the customer through the problem-solving process

Regina, Saskatchewan, Canada

• Perform service and repair Printers on customer sites.
• Hands-on Experience on various Hardware equipment.
• Perform site surveys and document site configuration and user requirements.
• Perform configuration and installation of software and hardware products used byclients.
• Provide support for network printers, software, and hardware and provide adequatetraining to clients to operate various systems and printers.
• Perform service calls for installation and service-related problems.

Regina, Saskatchewan, Canada

• Interaction with Best Buy customers.
• Provide knowledge about various products like Computers, Laptops, printers, monitors, Flash devices, and software.
• Helping customers to pick up the best product according to their requirements
• Offer informed and impartial advice and help customers make the right device and configuration selection.
• Set up customers' emails, and transfer data from their old to their new devices.
• Pair customer’s devices with each other, like printers to computers.

Chandigarh Area, India

• Installation and Commissioning of UBR links 2.4Ghz/5.8Ghz. (CERAGON, PRIMATEL,UBIQUITI, CAMBIUM and ALPERTO).
• Implement wireless communication solutions for voice data, integrated infrastructure systems, and command center solutions.
• Good Knowledge of wireless networks, channels, frequencies, IP Network settings, and RF coverages.
• Working on SDH/PDH Media, E1-based, and Ethernet-based VPN and MPLS.
• Have good knowledge about Trunk and Access connectivity. Did create test conditions for RF coverage and interference prediction and carrying out tests in the field.
• Also worked on various ROUTERS (TECHROUTE, MAIPU, and HSD).

Jalandhar Area, India

• Planning & splitting of optical fiber rings (BACKHAUL STMs, OPTIX) as per the E1requirement.
• Configuring various networking devices, routers, switches, and LAN, and WAN devices.
• Installation, commissioning & troubleshooting of Access equipment (DLC & OpticalMux) based on SDH.
• Provisioning of E-1 (2.048Mbps) at optical and electrical level
• Installation & commissioning of STM METRO 100 (Huawei) at BTS and NODE sites.
• Installation, commissioning & troubleshooting of IP DSLAM Rings (UTStarcom,ALCATEL, HUAWEI).

Mohali Chandigarh

• Provide support to various clients about their computer and network-related issues.
• Update their machine and operating system according to client requirements.
• Providing technical support to ADSL customers.
• Coordinating with Data Support Engineer in providing solutions to customers.
• Providing technical support to WLL & WLN customers.
• TCP/IP Protocol Settings.