Arun Kumar Email & Phone Number

Calgary, Alberta, Canada

Working on various ongoing projects like the City of Calgary, Calgary Board of Education,ATCO, MRU, SaskPower, FCC, University of Regina, FCL, Sunrise, Sun Country, Conexus (Thrive),TD. During these projects, I deploy and service Ricoh, HP, and Lexmark printers allover Saskatchewan and Alberta. Service multi-function printers with the hardware required torun those printers in the corporations according to client needs.• Perform service and repair Printers on customer sites.• Hands-on Experience on various Hardware equipment.• Perform site surveys and document site configuration and user requirements.• Perform configuration and installation of software and hardware products used byclients.• Provide support for network printers, software, and hardware and provide adequatetraining to clients to operate various systems and printers.• Perform service calls for installation and service-related problems.• Perform network, security, and new software installation like Papercut.

Regina, Saskatchewan, Canada

Providing system administrative support to different clients for Microsoft products (Active Directory, Microsoft Exchange, Office 365), networking and backup systems• Microsoft Exchange server administration for distribution group creation, mail group creation, access• Responsible for remote login/ VPN access, File Server access, Citrix Management, IT applications, and system access, group policy, and user rights management• Conducting root cause analysis of critical technical issues and working collaboratively with 2nd level team to resolve those cases• Delivering superior end-user application and desktop support through remote login and over phone• Performing remote troubleshooting through diagnostic techniques and pertinent questions. Walk the customer through the problem-solving process• Maintaining comprehensive documentation on critical issues for future reference.• Preparing and maintaining a knowledge base on frequently reported problems from the client’s end for faster resolution• Involved in the roll-out of software updates and patches.• Creating users and policies in AD and adding computers to the domain.• Installing end-point protection on desktops and responding to alerts.• Mail configurations for users on mobile and desktops.

Regina, Saskatchewan, Canada

• Perform service and repair Printers on customer sites.• Hands-on Experience on various Hardware equipment.• Perform site surveys and document site configuration and user requirements.• Perform configuration and installation of software and hardware products used byclients.• Provide support for network printers, software, and hardware and provide adequatetraining to clients to operate various systems and printers.• Perform service calls for installation and service-related problems.• Perform network, security, and new software installation like Papercut.

Regina, Saskatchewan, Canada

• Interaction with Best Buy customers.• Provide knowledge about various products like Computers, Laptops, printers, monitors, Flash devices, and software.• Helping customers to pick up the best product according to their requirements • Offer informed and impartial advice and help customers make the right device and configuration selection. • Set up customers' emails, and transfer data from their old to their new devices.• Pair customer’s devices with each other, like printers to computers. • Inform customers of various protection plans offered by Geek Squad at Best Buy.

Chandigarh Area, India

• Installation and Commissioning of UBR links 2.4Ghz/5.8Ghz. (CERAGON, PRIMATEL,UBIQUITI, CAMBIUM and ALPERTO).• Implement wireless communication solutions for voice data, integrated infrastructure systems, and command center solutions.• Good Knowledge of wireless networks, channels, frequencies, IP Network settings, and RF coverages.• Working on SDH/PDH Media, E1-based, and Ethernet-based VPN and MPLS.• Have good knowledge about Trunk and Access connectivity. Did create test conditions for RF coverage and interference prediction and carrying out tests in the field.• Also worked on various ROUTERS (TECHROUTE, MAIPU, and HSD).• Installing and commissioning various LAN and Wan devices like routers, switches,WIFI routers, printers, and FIBER TO ETHERNET CONVERTOR at both Node and Client endfor ILL & PTP connectivity.• Hands-on experience on various 3G MODEMS for VPN connectivity.

Jalandhar Area, India

• Planning & splitting of optical fiber rings (BACKHAUL STMs, OPTIX) as per the E1requirement.• Configuring various networking devices, routers, switches, and LAN, and WAN devices.• Installation, commissioning & troubleshooting of Access equipment (DLC & OpticalMux) based on SDH.• Provisioning of E-1 (2.048Mbps) at optical and electrical level• Installation & commissioning of STM METRO 100 (Huawei) at BTS and NODE sites.• Installation, commissioning & troubleshooting of IP DSLAM Rings (UTStarcom,ALCATEL, HUAWEI).

Mohali Chandigarh

• Provide support to various clients about their computer and network-related issues.• Update their machine and operating system according to client requirements.• Providing technical support to ADSL customers.• Coordinating with Data Support Engineer in providing solutions to customers.• Providing technical support to WLL & WLN customers.• TCP/IP Protocol Settings.• Complete Dialup Troubleshooting.• Dialup Creation/Configuration Under Windows 98, 2K, Win XP, Win Vista, and Win 7.