Arun Kumar Email & Phone Number

Bengaluru, Karnataka, India

Detail-oriented Senior Quality Analyst with 2+ years of experience in ensuring product andservice excellence. Proficient in quality assurance methodologies, including Six Sigma principles,to identify and mitigate defects, streamline processes, and improve overall efficiency. Adept atusing a variety of QA tools and technologies to monitor, analyze, and.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Mentoring the team, monitoring the calls and sharing feedbacks, training the team on new process updates and conducting team hurdles.
• Taking customer escalation calls when required and handling CEO desk complaints.
• Also handling customer and driver partner safety related escalations on real time basis.
• Sharing inputs and feedback’s to improve/enhance the customer experience.

Bengaluru, Karnataka, India

• Joined as a Senior customer care associate for “CARDS” (credit cards) team.
• Received multiple appreciation direct from the clients for maintaining 100% call quality.
• I was promoted as a team coach for showcasing consistent performance.
• Driving the team on achieving the team targets, mentoring and sharing feedbacks.

Bengaluru, Karnataka, India

• I started my career with IBM Dash as a Practitioner and worked for the department or process called “Collections” (Airtel) for the period of 25 months and later moved to another LOB called “Telemedia” (Airtel).
• In the span of 32 months I have received multiple STAR performer awards.
• I was promoted as a Senior Practitioner in July 2013.

Bachelor Of Arts - Ba, History, Pass With 2Nd Class

Activities and Societies: Part of NCC (National Cadet Corps)

Sslc/ 10Th Std, Schooling, Pass

Activities and Societies: Well versed with basic computer applications