Lead the insurance function with the objective of streamlining the process of patient insurance claims and recovery through effective liaising with insurance companies while maximizing patient satisfactionAssess the patient's health insurance plan and work with the insurer and multiple providers to ensure that the best care is delivered with the least financial burdenPerforms audits on all Inpatient and Surgical Day Care accounts for the Doctors Hospital Health… Show more Lead the insurance function with the objective of streamlining the process of patient insurance claims and recovery through effective liaising with insurance companies while maximizing patient satisfactionAssess the patient's health insurance plan and work with the insurer and multiple providers to ensure that the best care is delivered with the least financial burdenPerforms audits on all Inpatient and Surgical Day Care accounts for the Doctors Hospital Health SystemsSubmit claims and follow up with insurance carriers on unpaid or rejected claimsAnswer patient inquires on account status and charges Show less

Generate quality leads as well as follow up on inbound email and telephone inquiries.Attending industry events and educational workshopsActively sourcing new sales opportunities through cold-calling and emailingSetting up face-to-face meetings between potential customers and Outside Sales Representatives

Plan and manage production schedules to ensure 100% on-time delivery of all customer ordersEnsure overdue orders are within tolerable levels.Ensure Cycle Time and other critical parameters are always within the goal.Interface with manufacturing personnel, purchasing personnel, etc. on material status and production planning issuesEnsure standards are enforced for system documentations and that documents are kept up to datePrepare and maintain documentation related to… Show more Plan and manage production schedules to ensure 100% on-time delivery of all customer ordersEnsure overdue orders are within tolerable levels.Ensure Cycle Time and other critical parameters are always within the goal.Interface with manufacturing personnel, purchasing personnel, etc. on material status and production planning issuesEnsure standards are enforced for system documentations and that documents are kept up to datePrepare and maintain documentation related to production control standards and proceduresIdentify and implement procedural and process improvements Show less

Supports the development of a high-performing team through goal achievement, training/mentoring of new and existing associates. Identify training needs and assist in the development and delivery of associate training.Develop best-in-class departmental procedures and published work instructions. Pro-actively solve problems in order to support internal resources and on-time delivery commitment to internal and external customers.Participates in development of efficient layout and… Show more Supports the development of a high-performing team through goal achievement, training/mentoring of new and existing associates. Identify training needs and assist in the development and delivery of associate training.Develop best-in-class departmental procedures and published work instructions. Pro-actively solve problems in order to support internal resources and on-time delivery commitment to internal and external customers.Participates in development of efficient layout and organization of Inventory to ensure a safe and productive workplace. Implement and manage a robust cycle count system in all plants. Manage year end physical against financial control procedures. Perform all inventory forecasts, safety stock reviews, and report outs. Drive the systemic control and reduction of inventory through the management of MRP settings including, but not limited to capacity, scrap, and lead-time. Lead efforts pertaining to any new inventory/scheduling projects.Coordinate Material Deployments and BOM/Routing maintenance. Show less

Reconcile receipt of all order deliveries within related systems.Research discrepancies by investigating system transactions.Maintaining discrepancy logs.Works with the Director of Loss Prevention & Inventory Control Director on annual physical unit inventories and interim inventories for high risk stores.Works with and follows up with field staff and warehouse staff on all unresolved discrepancies.Generate open distribution and transfer reports and follow up when… Show more Reconcile receipt of all order deliveries within related systems.Research discrepancies by investigating system transactions.Maintaining discrepancy logs.Works with the Director of Loss Prevention & Inventory Control Director on annual physical unit inventories and interim inventories for high risk stores.Works with and follows up with field staff and warehouse staff on all unresolved discrepancies.Generate open distribution and transfer reports and follow up when appropriate.Review of negative inventory reporting and work essential staffs to make appropriate corrections and or adjustments.Research any system related issues and report to appropriate department or administrator.Ensure all inventory adjustments are properly documented and reported according departmental guidelines.Develop and implement inventory efficiency key indicatorsMaintains the inventory cycle count program.Identify and implement processes that will streamline inventory management and reporting.Prepares and submits reporting on results.Develops and maintains new reporting methodologies.Administering the day-to-day operations of inventory control.Auditing inventory data for all retail locations through existing systems.Maintaining the inventory system in order to verify accuracy. Prepares and submit reporting on results to field organization.Monitoring and tracking inventory control procedures to ensure they are adhered too, through existing reporting and internal reporting. Show less

As a Logistics Specialist, was leading a 3 member team called Delivery Services.Be well aware of the business requirement of both Dell as well as the LSP.Interface between Logistics Service Provider and the Dell Customer Care and help resolve queries.This included, order tracking end-to-end. Worked closely with the production team as well as the documentation team to understand the roadblock for an order and quickly resolve the same to fulfill the order.Provide weekly reports to… Show more As a Logistics Specialist, was leading a 3 member team called Delivery Services.Be well aware of the business requirement of both Dell as well as the LSP.Interface between Logistics Service Provider and the Dell Customer Care and help resolve queries.This included, order tracking end-to-end. Worked closely with the production team as well as the documentation team to understand the roadblock for an order and quickly resolve the same to fulfill the order.Provide weekly reports to the Customer Care team on the performance of LSP.Analyze and review all LSP failures with the LSP on a daily basis.Analyze and work with the customer care team to reduce the no. of uncalled for escalations.Would interact with LSP’s network and understand the requirements of various states and the associated norms.Closely work with LSP to execute an Executive level Escalation to perfection. Show less

Handled a team of 12 agents.Provide them with technical training on latest developments.Provide them on call support for complex technical problems.Listen to calls for Quality and provide feedback on areas of opportunity.Ability to build instant rapport with customers to achieve good customer experience.Also achieved self-dispatching rights to dispatch multiple computer parts on one service call.Attended and provided vitality training, voice and accent, soft skill… Show more Handled a team of 12 agents.Provide them with technical training on latest developments.Provide them on call support for complex technical problems.Listen to calls for Quality and provide feedback on areas of opportunity.Ability to build instant rapport with customers to achieve good customer experience.Also achieved self-dispatching rights to dispatch multiple computer parts on one service call.Attended and provided vitality training, voice and accent, soft skill training.Conducted trainings for the Chandigarh team on the frequently used daily job related tools.Have interacted with the Dell onsite engineers in troubleshooting complex booting issues. Show less

Answer phones calls/email and provide excellent customer service in a timely and efficient mannerProvide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles.Ensure accurate call comments are entered and appropriate information is provided in escalated calls.Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.Collaborate with team… Show more Answer phones calls/email and provide excellent customer service in a timely and efficient mannerProvide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles.Ensure accurate call comments are entered and appropriate information is provided in escalated calls.Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.Collaborate with team members on knowledge transfer, support policies, procedures and standards Show less