 To achieve Services and profitability targets and to ensure smooth functioning. Achievement of services and profitability targets of the stores. Coordinate with all ASP’s to maintain the TAT of repairs. Generate all reports & work on it to improve TAT & customer satisfaction. Maintain customer satisfaction for Carepack cases. Authorized service partners of Sony, Fly, Spice & Karbon mobiles. To obtain information about customers, competitors, market in general and… Show more  To achieve Services and profitability targets and to ensure smooth functioning. Achievement of services and profitability targets of the stores. Coordinate with all ASP’s to maintain the TAT of repairs. Generate all reports & work on it to improve TAT & customer satisfaction. Maintain customer satisfaction for Carepack cases. Authorized service partners of Sony, Fly, Spice & Karbon mobiles. To obtain information about customers, competitors, market in general and updating the Zonal head on same. Store level Dealer management. Ensure availability of minimum required stock / minimum inventory level in the stores. To provide inputs on training needs of stores staff. Providing guidance as well as monitoring the implementation of ‘personal action plan' created after training, for each employee in store. Ensuring high level of motivation & customer orientation of store staff, at all times.  Ensure that stores operations and administration is as per the set standards / procedure. Timely and regular update to Zonal Head on all critical activities/issues. To regularly update & educate the stores staff on company policies and procedures so as to ensure adherence of same by all concerned. Show less

 Managed floor wise activities in a reas of sales, customer service, cashiering, store maintenance, looking after the after sales service and product related quarries To Responsible for resolving customer complaints To Maintain MIS on daily, weekly and monthly Conducting performance reviews of members and providing feedback on areas of improvements. Involved in imparting training to associates & develop professionals in the filed of client servicing.