Service Delivery | RIM Operations - On Premise Data Center and Cloud InfrastructureSUMMARY OF SKILLS & EXPERIENCEHighly motivated, results-focused Senior Management Leader which includes Delivery Management with 20 + years of information technology & Infrastructure, Data center services, Co-lo-cation, Azure & AWS cloud migrations, End-user services & Application Migrations having strong leadership, and rich experience in building team capabilities combined with excellent technical communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring a quick resolution to challenging situations as well as building lasting relationships with vendors and customers. Hands-on experience in ITO Project Program management, Business Planning, Pursuit & deals, Service Delivery, Operations Management, Datacenter, Colocations, Cloud SaaS, PaaS, IaaS, Team Management & Goal Setting, ITIL, ITSM, Change Management.KEY RESPONSIBILITIESo Responsible to achieve Cloud KPIs as per plan and reporting the same to internal and external stakeholders. o Responsible for delivering incident SLAs and RCA based on priority. o Reduction of recurring incidents via Problem managemento Ensure that the processes are in place for SLA measurement and reportingo Handle the escalation by informing the higher stakeholders in timely manner o Pro-active identification of process improvements, automation possibilities, if any, technical delivery risks and provide probable solution o Weekly tracking of delivery, open issues, baseline metrics, recommendations & value-adds o Ensure weekly, monthly, and quarterly deliverables are achieved and review all roadmaps to ensure both tactical and strategic impact can be achieved o Responsible for the team’s resources career development, utilization, skill enhancemento Work closely with the solutions team and the development team to map customer requirements to organization standard products. o Understand customer requirements and propose the design and architecture for deploying Solution in the cloud infra.o Lead in designing, specifying and selecting information system solutions, considering functionality, data, security, integration, infrastructure and performance o Understand the business requirement, identify key deliverables, and prioritize projects/tasks. o Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support