Project Manager-Avaya Cct Implementation
CurrentImplementation of Avaya's Contact Center Technology and Managed Services throughout 16 Airtel Africa countries!!Grow long-term relationships with clients by continually seeking to increase customer satisfaction and deepen client relationshipsPlan, perform and manage projects with the ability to multi-task between several Unified Communication projects independently and changing priorities and schedules simultaneously.Responsible for response to Customer requests for information and proposal.Solution Technical Design across Africa for Avaya Contact Centre, Mid-Size enterprise and IPABX Solutions.Solution Technical Design across Africa for Avaya Contact Centre, Mid-Size enterprise and IPABX Solutions.Client technical service management by using Avaya tools like Enterprise Configurator (EC) and Avaya Solution Designer (ASD) to create Bills of Material.Work Experience on Avaya EC Portal, EZ Quote, Order Center, One Source and PLDS.Well versed with Vendor engagement, resource Management and Capacity planning.Developing and implementing UC solutions for the assigned customer base, in close cooperation with vendor engineering /support and operations.Document scope and approach of the project and maintain project documentation.Work with technology teams to identify and recommend solutions best suited for the business to operate from the off-shore centre.Ensure that activities are carried out in accordance with established specifications, schedules, and budgets; meet with key team members on a regular basis to review progress.Work with cross-functional teams to meet project deliverables.Rich Knowledge on Configuring, Managing or Upgrading the AVAYA DL360G7, G8, S8800, S87xx, 8300, 8400, 85xx series Media Server and blade servers,Configuring or Managing G-650, 350, 250, 450 or 700 Gateways.Installation/ Configuring or Managing Avaya Aura contact center MES, AES, Meeting Exchange, AAEP, CMS, Session or System Manager, Avaya Aura contact centre, WFO ACR-R12.
