Business Analyst - Natwest Group Experienced Business Analyst skilled in capturing and documenting requirements through BRD, FRD, and SRS documents. Acted as a key liaison between stakeholders, developers, and testers to ensure clear communication and successful project delivery.

Support Analyst – Finacle Core Banking (DDA & GL Modules) Bank of AmericaProvided expert support for the Demand Draft Account (DDA) and General Ledger (GL) modules in Finacle for a banking client.Analyzed defects raised in production, replicated issues, and identified root causes to provide immediate workarounds while collaborating with development teams for permanent fixes.Worked as a Subject Matter Expert (SME) for DDA and GL, offering insights and resolving queries from customers and internal operations teams.Managed post-fix validation through one round of testing and ensured smooth deployment of solutions.Effectively bridged communication between business and technical teams, ensuring efficient resolution of production issues while minimizing impact on daily operations.

Test Ananlyst - Penny MacWorked on a Mortgage LOS project, managing the dashboard that displayed loan application details and status.Collaborated with an Agile team to ensure timely delivery of high-quality software.Developed comprehensive test plans, defined test scenarios, and executed test cases to validate dashboard functionality.Performed defect analysis, tracked bugs, and worked closely with developers to ensure timely resolution.Ensured the system met business requirements through rigorous User Acceptance Testing (UAT).