Arun Kumar M Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Education loans, educational institutions infra funding

Tamil Nadu, India

education loan,fee funding,term loans, working capital funding,retail assets lending

Chennai, Tamil Nadu, India

Tamil Nadu, India

• Handling School funding business portfolio.Both Secured and unsecured working capital.• Geo area handled Thiruvallur,Chennai,Kanchipuram,villupuram,vellore,pondichery,cuddalore,nagapattinam,pudukotai,ariyalur,perambalur,thanjavur,krishnagiri.• Responsible for Both Sales and collection of the chennai cluster portfolio.• Cracked new markets for quality business and maintain healthy portfolio.• Responsible for building strong direct sales team and ensured we achieved business topline target.• Managed team's production in areas of applications, Client meetings,closings, adherence, Personal discussion, conversion rate, and pipeline to ensure goals were met.• Analyzing business potential Market, augmenting turnover and achieving desired targets as well as profitability of operations• Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.• Work very closely with various internal depts. Like Credit ,Opetrations and Collections etc. to ensure smooth processing of the business that helps in creating a healthy Portfolio & satisfied customer by reducing escalations.• Was instrumental in ensuring product training and sales training is imparted to team, to improve productivity and right selling

Chennai, Tamil Nadu, India

channel partner and Dsa model setup for retail lending products

Tamil Nadu, India

products handled personal/business/mortgage loan s and credit card.• Successfully built strong sales direct team, dsa and Online Channel partners to drive business.• Was instrumental in building strong customer portfolio with the mix of self-employed and salaried customer segment.• Worked closely with various internal departments which include RCU, Credit and Collections and ensured quality business logged in within the Tat. .• Was instrumental in building and leading professional team with high productivity .Ensured Individual productivity and team productivity is also achieved.• Was instrumental in ensuring product training and sales training is imparted to team, to improve productivity and right selling.• Ensured high rating in audits and compliance

Tamil Nadu, India

products handled personal and business loans• Recruit, Train and Manage DSAs and Online Channel partners to drive business through them and make channel partners profitable with a controlled cost.• Team leader of 3 Sales managers and 3 operations including joint field work with the sales team• Work closely with various internal departments to include RCU, Credit and Collections etc. to ensure smooth processing of the portfolio and reducing escalations.• Analyze and review progress of performance parameters and Weekly discussion with DSAs and online partners• Support problem resolution activities and problem ownership.• Focus on Salaried and Self employed customer segment to build good portfolio.• Managing Sales Quality through planned Sourcing while maintaining and tracking the daily sheet reports

Chennai Area, India

Managed the entire DST business for initial 2years (Team size of 90) for personal loan and business loans, Chennai region. Been handling a total of 5 DST Team leaders through which a business of 215crs for 15-16 and 175Crs was generated in the financial year 14-15. • Handled DSA business of 225 crs for 2016-2017.• Key responsibilities are as follows:• To recruit DSAs/ DST Team Leaders and Senior Executives also train & manage the team and drive business through them.• To make channel partners profitable with a controlled cost.• Analyzing business potential, augmenting turnover and achieving desired targets as well as profitability of operations• Monitoring competitor activities and devising effective counter measures.• Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.• Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries.• Team based management style with abilities in creating a conducive environment to work• Strong business acumen with skills to remain on the cutting edge; drive new business through conceptualizing strategies, augmenting & streamlining channel networks, implementing product promotions etc. Customer focused and performance driven.• Distinction in developing apt investment management solution for clients, providing advisory and generating alternatives for ensuring maximum ROI.• Focus on open-market (Salaried) customer segment to build good portfolio.• Managing Sales Quality through reduced FTNR, high AR, a planned Sourcing Mix etc.• Work very closely with various internal depts. like RCU, Credit and Collections etc. to ensure smooth processing of the business that helps in creating a healthy Portfolio & satisfied customer by reducing escalations.• Support problem resolution activities and problem ownership

Tamil Nadu, India

products handled credit cardsontributed towards Sales/ business Profitability and customer service satisfaction.• Managed DST 4 BRMs and 65 Relationship executives team.• Analyzing business potential, augmenting turnover and achieving desired targets as well as profitability of operations• Underwriting and report preparation.• Joint field work with the sales team.• Maintaining and tracking the daily sheet reports.• Managed the sales team to achieve the weekly, monthly sales target.• Conducted weekly meeting with the FTEs and team.• Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries.• Maintaining the MIS and sending reports to office head on a daily basis.

Chennai, Tamil Nadu, India

products handled personal/business and mortgage loan• Contributed towards Sales/ business • Was instrumental in building direct business.• Was Instrumental in building strong direct sales team and ensured we achieved branch target.• Maintaining and tracking the daily sheet reports.• To check the login file (personal loan application).• Activation the sales team to achieve the sales target and ensured team productivity.• Conducting weekly meeting with the DSA’s and DST’s.• To call the eligible applicants for a personal interview.• Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries.• Ensured maximum ROI. Possess strong business acumen with proven track record of increasing revenues, streamlining workflow and providing quality customer service to clients.• Excellent in customer interaction and servicing the customers.• To finally disburse the sanctioned loan amount cheque to the applicants within the TAT.• Was instrumental in Corporate tie ups with : TCS, Wipro, Ashok Leyland, Chennai port trust, Engineering college, RR Donnelly, Motorola, scope international, HCL, private B Schools, Ford, Caterpillar, AG’s office, The Hindu + Pvt., and Prop Sector

Chennai Area, India

• Handled high profile customers of HSBC Bank.• Rendered services as well as sales for HSBC Bank customers.• Resolved queries pertain to service issues, sales issues etc…• Serviced banking over the phone for HSBC Bank credit card customers.• All together rendered the banking process over the phone and through email as senior Officer.• Guiding customers through online to know about the procedures and process of HSBC Bank through online

Chennai, Tamil Nadu, India

Noteworthy Accomplishments:Subscription correspondence in TELECOMMUNICATION.Giving total details of usage and handling prepaid and post paid mobiles of reliance infocomm.Giving closure to the customers of their technical complaints.Reconfirming the customers of their application form details (CAF) in online.

Master Of Business Administration - Mba, Banking And Financial Support Services

Bachelor'S Degree, Science (Hotel Management)

School