11 + years of Experience in customer support and team management.Defined SOP/SLA documentation to meet customer expectations.Mentor and guide talent development of direct reports and assist in hiring talent.Service excellence and Process Improvement Interpersonal skills and ability to influence team members.Hands-on experience with various CRM products.Work independently on moderately complex issues and projects.Partners Identification and… Show more 11 + years of Experience in customer support and team management.Defined SOP/SLA documentation to meet customer expectations.Mentor and guide talent development of direct reports and assist in hiring talent.Service excellence and Process Improvement Interpersonal skills and ability to influence team members.Hands-on experience with various CRM products.Work independently on moderately complex issues and projects.Partners Identification and Relationship Management.Good Problem-Solving Skills.Lead team to achieve objectives Show less

• 11 + years of Experience in Travel Management Companies / Hotels• Defined SOP/SLA documentation to meet customer expectation.• Mentor and guide talent development of direct reports and assist in hiring talent• Service excellence and Process ImprovementInterpersonal skills and ability to influence team members.• Preparing and presenting QBR progress and improvements.• Resource management Identify opportunities for process improvement.• Hands on experience with… Show more • 11 + years of Experience in Travel Management Companies / Hotels• Defined SOP/SLA documentation to meet customer expectation.• Mentor and guide talent development of direct reports and assist in hiring talent• Service excellence and Process ImprovementInterpersonal skills and ability to influence team members.• Preparing and presenting QBR progress and improvements.• Resource management Identify opportunities for process improvement.• Hands on experience with various CRM products.• Mentor and guide talent development of direct reports and assist in hiring talent• Work independently on moderately complex issues and projects• Partners Identification andRelationship Management• Good Problem-Solving Skills.• Lead team to achieve objectives Show less

Ensure that the day-to-day operations of a business run smoothly.Ensure project milestones are met.Oversee the supervision of employees.Ensure safety regulations are adhered met.Motivate employees.Handling Multitask.Lead team with work completion.Work within an established team.Manage projects successfully till their completion. Comprehensive knowledge of products and their functions, features and usage.Hard worker, intelligent, and honest… Show more Ensure that the day-to-day operations of a business run smoothly.Ensure project milestones are met.Oversee the supervision of employees.Ensure safety regulations are adhered met.Motivate employees.Handling Multitask.Lead team with work completion.Work within an established team.Manage projects successfully till their completion. Comprehensive knowledge of products and their functions, features and usage.Hard worker, intelligent, and honest individualSolving client’s issues and Escalations related to application.Processing complete application setup for clients as per the requirements.Providing demo and training on application for new and existing clients. Coordinating with sales and completing the lead by team. Show less

Pre Installation & software InstallationSystem Environment Check & Compatibility FixingMonitoring &TroubleshootingOwnership of installation management projectsExpertise of linkage between business and immediate project(s) deliveryExpertise of program customers, products, technology and processesWidely-trusted, consistency between words and actions Self-motivated and demonstrates Positive sense of urgencyRelentlessly delivers on all commitments… Show more Pre Installation & software InstallationSystem Environment Check & Compatibility FixingMonitoring &TroubleshootingOwnership of installation management projectsExpertise of linkage between business and immediate project(s) deliveryExpertise of program customers, products, technology and processesWidely-trusted, consistency between words and actions Self-motivated and demonstrates Positive sense of urgencyRelentlessly delivers on all commitments to Integrated Program Team, suppliers, and customersEstablishes operational plans and schedules materials and facilities to meet contractRequirements Ensures resources are available for the completion of complex technical projectsMonitors technical performance and takes appropriate and timely action to correct deficiencies Show less

Render consulting services and act to ensure customer meets deadlinesReview system issues and act suitablyInstall company software suite at customer sitesConfigure and ensure software changes to system to assist in business organizational changesAnalyze system and compile system change needs as requested by customerImprove software to meet customer’s business needs and follow best practices, standards and documentationInspect changes before customer performs user… Show more Render consulting services and act to ensure customer meets deadlinesReview system issues and act suitablyInstall company software suite at customer sitesConfigure and ensure software changes to system to assist in business organizational changesAnalyze system and compile system change needs as requested by customerImprove software to meet customer’s business needs and follow best practices, standards and documentationInspect changes before customer performs user acceptance testingHandle customer User Acceptance, Outage Notification and Change Control procedures and documentationCoordinate with customer to resolve issuesHandle customer request prioritiesExtend user support and training to customer and support usersRecord and manage customer specific implementation user guides for company application’s user communityConfigure changes and upgrade software systemsLoad baseline security data to Client databaseTake client engagement through lifecycle Show less