Passionate Leader Fostering Employee Engagement and Driving Organizational SuccessSummary: I believe that the strongest organizations are those in which employees feel connected — to each other and their work. With a proven track record of leading change management initiatives, aspirational turnarounds, and strategic problem-solving, I have accumulated valuable experience over my 15+ years of dedicated career growth. From humble beginnings as a Tele Marketing Executive and Sales Field Executive, to my current role as Deputy Director of CC OPS, I have consistently taken on increasing responsibilities and leadership roles, driving the success of my teams and the organizations I serve.Experience:Deputy Director of CC OPS | Myntra | BLR | August 2014 - PresentLeading a high-performing team of 4 Senior Managers, 350 full-time employees, 150 third-party employees (outsourcing partner based in Indore and Kolkata). Collaborating with exceptional peers, we collectively focus on the following areas:Employee Satisfaction: Prioritizing the well-being and engagement of our workforce, creating a positive and inclusive work environment.People First: Championing the development and growth of individuals, fostering a culture of continuous learning and professional advancement.Customer Success Management and Projects: Ensuring exceptional service delivery, exceeding client expectations, and driving customer satisfaction.Process Optimization: Implementing streamlined processes and leveraging technology to enhance efficiency and productivity.Cost Optimization: Identifying cost-saving opportunities while maintaining high-quality service delivery.Capacity Planning: Strategically forecasting and managing resources to meet operational demands.Crisis Management: Proactively addressing challenges and swiftly responding to emergent situations.Stakeholder Management: Cultivating strong relationships with internal and external stakeholders to drive collaboration and achieve shared objectives.Performance Management: Setting clear expectations, providing feedback, and recognizing achievements to drive individual and team performance.Education:MBA WX, specializing in Operations Management and Supply Chain Management, Leadership and Strategy | NMIMS | Completion Year 2024.Personal Interests:In my free time, I enjoy embarking on road rides, indulging in binge-watching sessions on OTT platforms. I'm also a beach lover, finding solace and inspiration in the serenity of the ocean.