Program Manager - P2 (Senior Offshore Technical Manager)
CurrentResponsible for managing complex projects from design and development toproduction with end-to-end delivery responsibility, ensuring delivery excellence andcustomer delightInterface and engage with customers at a strategic level, ensuring that not only thecurrent project requirements are met but forecast needs or issues that may arise anddevise ways to address those proactively.Ensure that all customer feedback processes are completed on time.Ensure overall program lifecycle deployment by defining resources and schedules forprogram implementation. Influence customer perception positively and contribute torelationship management and drive account farming.Also provide overall management guidance to the team.Oversee the launch of multiple projects from concept to delivery, aligning with variousstakeholders and communicating effectively with multi country multi culture teams.Create a program level culture of giving the customer more for less.Build mechanisms for individuals and teams to innovate and reward such actions onan ongoing basis.Ensure overall program delivery is within the budget, up to the quality standards andas per the program delivery timelines.Ensure that both internal as well as client driven quality and compliance norms aremet.Ensure complete contract management, including profitability and other parametersacross multiple projects.Support and cultivate a culture of completing documentation and reviews, particularlythe ongoing and post project knowledge management related actions.Ensure that going forward the best practices become a part of the standard process.Create and maintain program level dashboards to enable effective projectmanagement.Promote team work, motivate, mentor, develop subordinates and manage anyconflicts within the teams.Align with the multiple units across company and offshore and onsite teams forcreating effective value chain for the customers.
