● Provide on-site and phone support for desktops, laptops, printers.● Manage infrastructure updates and new equipment deployments.● Diagnose, resolve, and escalate hardware/software issues following the Service Desk escalation process.● Assess the urgency and business impact of support calls.● Handle service requests, software installations, system upgrades, and new computer setups.● Document incident resolutions in the Service Desk tool.● Install, upgrade, and… Show more ● Provide on-site and phone support for desktops, laptops, printers.● Manage infrastructure updates and new equipment deployments.● Diagnose, resolve, and escalate hardware/software issues following the Service Desk escalation process.● Assess the urgency and business impact of support calls.● Handle service requests, software installations, system upgrades, and new computer setups.● Document incident resolutions in the Service Desk tool.● Install, upgrade, and troubleshoot operating systems (Windows 10, 11, MAC) and various desktop applications.● Support and troubleshoot printers, scanners, IP phones, and authorized peripherals.● Perform preventative maintenance and remedial repairs on equipment.● Customize desktop hardware to user specifications.● Provide feedback on technology and customer needs to IT through defined processes.● Maintain ownership of user issues, ensuring timely resolutions.● Handle user account administration and password resets in Active Directory.● Use diagnostic tools for network and hardware/software troubleshooting.● Educate end users on basic software, hardware, and peripheral operations.● Analyse support requests to identify trends and areas for improvement. Show less

● Troubleshot hardware, software, and network issues related to CCTV systems, ensuring operational continuity and system reliability.● Created detailed job sheets to provide technical support to end users, addressing all software and hardware-related problems promptly.● Managed day-to-day operations with a strong focus on delivering excellent customer service, resolving technical issues efficiently.● Prepared regular reports on the status and performance of CCTV control systems for… Show more ● Troubleshot hardware, software, and network issues related to CCTV systems, ensuring operational continuity and system reliability.● Created detailed job sheets to provide technical support to end users, addressing all software and hardware-related problems promptly.● Managed day-to-day operations with a strong focus on delivering excellent customer service, resolving technical issues efficiently.● Prepared regular reports on the status and performance of CCTV control systems for management review.● Established and maintained professional relationships with vendors and contractors to streamline the implementation and support of CCTV systems.● Designed, specified, configured, and installed CCTV systems, while also planning and installing new switches and routers for IP-based security systems, ensuring robust and secure network infrastructure. Show less

● Prepared daily productivity reports to monitor team performance and optimize support operations.● Provided mail and call support, efficiently resolving user issues and ensuring high customer satisfaction.● Configured and troubleshot routers and switches to maintain network connectivity and performance.● Installed and updated operating systems, patches, and new hardware/software, ensuring system security and efficiency.● Troubleshot various devices, including mobiles, tablets… Show more ● Prepared daily productivity reports to monitor team performance and optimize support operations.● Provided mail and call support, efficiently resolving user issues and ensuring high customer satisfaction.● Configured and troubleshot routers and switches to maintain network connectivity and performance.● Installed and updated operating systems, patches, and new hardware/software, ensuring system security and efficiency.● Troubleshot various devices, including mobiles, tablets, laptops, and projectors, to minimize downtime. Show less

● Provided helpdesk support to resolve issues for over 2,000 computer systems and 200+ network devices, ensuring efficient operations for users.● Installed and configured Windows 7 and Microsoft Server 2008, troubleshooting desktop, laptop, and server issues to maintain system integrity.● Managed and maintained computer hardware, software, and network problems, ensuring minimal downtime and effective service delivery.● Assisted staff with technical issues, providing training and… Show more ● Provided helpdesk support to resolve issues for over 2,000 computer systems and 200+ network devices, ensuring efficient operations for users.● Installed and configured Windows 7 and Microsoft Server 2008, troubleshooting desktop, laptop, and server issues to maintain system integrity.● Managed and maintained computer hardware, software, and network problems, ensuring minimal downtime and effective service delivery.● Assisted staff with technical issues, providing training and ongoing support to enhance user proficiency.● Oversaw network security measures, including email management, anti-spam, and virus protection, to safeguard organizational data.● Led daily operations, prioritizing tasks and developing reports for management to facilitate informed decision-making. Show less