Arun M Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Calicut Area, India

18 + years of progressive experience in strategic planning, operational efficiency and team building in Commercial Vehicle Industry. My tenure with PSN Automobile has been recognized as the BEST COMMERCIAL VEHICLE DEALER by FADA, ( Federation of Automobile Dealers Association, INDIA) twice and once by APOLLO COMMERICIAL VEHICLE AWARDS 2018, and HIGHEST SALES VOLUME, 2020 BY EICHER.

Mangalore Area, India

Mangalore

Responsible for managing a team to deliver excellent results and achieve the highest operational standards across all areas of the business. Also in charge of overseeing all the organisation’s operations in accordance with the company's brand, product and service standards. Driving and delivering the commercial performance of the business. Scheduling workloads to meet priorities and targets. Setting recruitment, appraisal and line management processes. Implementing business procedures. Organising staff schedules. Organising the maintenance of equipment. Developing and implementing creative selling techniques. Ensuring that company goals are met in a timely fashion by the efficient and effective management of personnel and resources. Working with other department heads. Involved in the recruitment and mentoring of new staff. In charge of all departmental procurements. Delegating responsibilities. Undertaking staff performance reviews. Establishing the businesses objectives. Driving the sales and marketing strategy

Mangalore Area, India

• Working as the Dealership Head for Mangalore, Udupi, Hassan and Madikeri Districts of Karnataka. Leading a team of 100 odd personnel. • Member of Marketing Advisory Group in Karnataka State for Eicher Commercial Vehicles.• Design ,Develop and Manage Internal Quality Audit Systems as a tool for verifying compliance to established processes and initiating necessary corrections. • Experienced in establishing, leading and working with Cross-functional teams. • Supporting customers and proactively keeping them satisfied• Design and Implement Training Programmes for the entire spectrum of employees.• Coordinate with Corporate training providers like NIS Sparta, IDEA 7, Metric etc..• Responsible for Community Out Reach programmes.• Designed and implemented EE12 programmes for Employee Engagement.• Competency mapping and Performance Management • Attrition management and retention initiatives• Guided and contributed in implementing ISO 9001:2000 to gain competitive and qualitative advantage for the organisation.• Collaborate with consultants, business units and Channel Partners to ensure successful implementation of the projects.• Arranging for Internal Quality Audit at Scheduled Intervals and Follow up.• Organise and execute Marketing events • Analyse market data to design new sales programmes and events to position the products• Analysed and executed Gallup CE11 Action Plans for Customer Engagement• Responsible for infrastructure expansions according to the Operational standards• Measure and Monitor KPI (Key Performance Indicators) in the form of MIS (Management Information System) for all key business processes• Design ,Develop and Manage Internal Quality Audit Systems as a tool for verifying compliance to established processes and initiating necessary corrections. • Experienced in establishing, leading and working with cross-functional teams. • Supporting customers and proactively keeping them satisfied

Mangalore Area, India

Channel Management• Inventory Fund Management• Multi Site Business Operations• Communication• Assessing Business requirements• HR and Operational Management• Operational Standards for dealerships

Cochin Area, India

Was the HR Head of PSN Group, Cochin, an ISO 9001: 2000 certified company; Country’s number one dealer of Volvo Eicher Commercial Vehicles Ltd and Telcon range of Construction Equipment with 14 branches and employee strength of 800.Was responsible for the operational delivery of HR services and support to staff. Worked with Heads of Business Units and staff, to identify, develop and implement solutions across a range of HR functions including, workforce planning, managing for performance, industrial relations, organisational restructuring, employee relations, organisational development and staff development. Partnered with the top management and Heads of various departments to develop and implement key change management strategies and services to improve staff and business performance. Strategic Planning/Implementation  Restructuring and Revitalization  Employee Relations  Succession Planning  Training/Employee Development  Leadership Development  Recruitment and Staffing  HRIS Technology Selection Techniques /Assessment Tools  Organizational Development/Change  Benefits/Compensation Management

Post Graduate Diploma, Hospital Management & Information Systems

PGD IRPM ( Industrial Relations & Personnel Management) & PGDHMIS ( Hospital Management & Information Systems)

Post Graduate Diploma, Industrial Relations & Personnel Management