Self-motivated, focused and hard-working having good communication skills with 3+ year experience with top- tier MNCs . With a passion to bring the positive dynamic shifts in the industry, looking forward to seek a challenging role that will allow me to consolidate both my professional and educational knowledge for the benefit of the company as well as my career growth.Good communication skills and ability to learn quickly.Ability to manage many tasks at the same time. Believe in the team work and synergistic out come.Time Management, Cooperative and leadership qualitiesFunctional Areas:Call Centre Management and Team Lead.Work Force Management.Marketing Management.Strategic Marketing.Services Marketing.Brand Management.Human Resource Management.Compensation & Performance management.
-
Business AnalystBdKuala Lumpur, My -
Technical Team LeadBd Jan 2022 - PresentKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
-
Senior Product SpecialistCarefusion Jun 2016 - Jan 2022Kuala Lumpur, Malaysia-provide technical support for hospitals on issues relating to Carefusion products which include Medstation, Supply Station, C2 Safe (narcotics refill machine), Knowledge Portal, Carefusion Core Engine (interface), Windows security module and Cardinal Assist (restock order system).-demographics of support: Americas (main), Canada, Australia, New Zealand, Malaysia, Singaporecommon tasks/issues include: -diagnose hardware problems in the event of failures and dispatch… Show more -provide technical support for hospitals on issues relating to Carefusion products which include Medstation, Supply Station, C2 Safe (narcotics refill machine), Knowledge Portal, Carefusion Core Engine (interface), Windows security module and Cardinal Assist (restock order system).-demographics of support: Americas (main), Canada, Australia, New Zealand, Malaysia, Singaporecommon tasks/issues include: -diagnose hardware problems in the event of failures and dispatch field technicians where on-site intervention is required -rebuild database in the event that the database size of server has grown too large, which can cause communication/application problems -recover database in the event of a database corruption or hard drive failure without valid server backups which can cause critical downtime for facilities -educate end users in the event of an incorrect usage of features/functionalities to prevent recurrence of problem -thorough study of device logs to determine errors, flow of messages, missing/rejected messages etc. for root cause analysis -generate custom reports through SQL scripts -ensure devices are synced with the security module for ESET (anti-virus) definition file and Windows updates -perform device application upgrade to solve compatibility issues between devices Show less -
Duty Manager Point Of Contact For SpecialistSellbytel Group Dec 2014 - May 2016Working for Google as a point of contact for Google Apps for Work Support -
Ace- Operations (Duty Manager) (Singtel Project)Scicom (Msc) Bhd Jan 2012 - Dec 2014Kuala Lumpur, MalaysiaAce- Operations (Duty Manager) (Singtel Project)Company NameScicom (MSC) BhdDates EmployedAug 2013 – Oct 2014 Employment Duration1 yr 3 mos-Handled customers as the Duty manager all over the Singapore from last 1 year.-Handled Dispute Resolutions , Escalations and Managing a shift of over 100 People -Conduct briefings to educate the level 1 agents about the new process flow and latest updates-Assisted senior managers to re-engineer the process flow , Design SOP and… Show more Ace- Operations (Duty Manager) (Singtel Project)Company NameScicom (MSC) BhdDates EmployedAug 2013 – Oct 2014 Employment Duration1 yr 3 mos-Handled customers as the Duty manager all over the Singapore from last 1 year.-Handled Dispute Resolutions , Escalations and Managing a shift of over 100 People -Conduct briefings to educate the level 1 agents about the new process flow and latest updates-Assisted senior managers to re-engineer the process flow , Design SOP and enhance efficiency and productivity-Prepared the productivity and service level reports for the team performance.-Managed the CRM systems as well as assisted the Duty managers in order to manage the workforce at the particular shift. Show less
Arun M Education Details
-
Auston Institute Of Management, SingaporeBusiness Administration -
CoventryBusiness
-
Indian School Of Business ManagementBusiness Management; Human Resource Management
-
Lechatlier Matriculation Higher Secondary SchoolMathematics; English, Biology, Chemistry, And Physics
Frequently Asked Questions about Arun M
What company does Arun M work for?
Arun M works for Bd
What is Arun M's role at the current company?
Arun M's current role is Business Analyst.
What schools did Arun M attend?
Arun M attended Auston Institute Of Management, Singapore, Indian School Of Business Management And Administration, Coventry, Indian School Of Business Management, Lechatlier Matriculation Higher Secondary School.
Who are Arun M's colleagues?
Arun M's colleagues are Hugo Francisco Pérez Acatitla, Hilde Lamberts, Lillian Nadopha Katei, Rajendra Boy, Angela Todisco, Junior Lopes, Vilmarie Zoé Burgos Otero, Ms Finance.
Not the Arun M you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial