• Managing and maintaining various ecommerce platforms and online sales strategies like Amazon, Flipkart, blinkit, RIL Jio, Big basket etc.• Manage product development,competitive strategies, consumer research, industry trends and usability best practices.• Managing write and edit product content to published on e-Commerce websites/portals.• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.• Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc) to stay organized.• Ability to multitask and meet deadlines while maintaining attention to detail.• Identify SEO best practices regarding inventory, pre-orders, and pricing policies.• Provide support in other areas of Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, and Paid social media.• Responsible for product listing, keyword analysis, PAN India warehouse operations for order Fulfillment & timely deliveries of orders (B2B), Inventory management, Inventory Planning, Retail Operations, Co-ordinate with Warehouse for Billing dates, Slotting, Invoice Uploading, Manage Logistics for timely dispatch and delivery, Arrange POD for Booking, market place order fulfillment, reducing cycle time etc• Responsible Campaign management / Bidding Strategy / Sales Optimization / DOTD / ACOS/ROI/CPC/ Lightening Deals / Coupon Creation, SKU shortlisting and document the same to management• Sales forecasting on Ecommerce platforms in the terms of sales budget• Maintain hygiene levels like optimization, Keywords &reviews to drive sales, monitoring and correcting contents, product ranking, product display, competitor analysis, brand building, Product placement• Improve Rankings Through Traffic and Conversion• Process of Launching a New Product & Pricing Product During the Launch Phase

• Manage B2B E -Commerce Operations– Amazon, 1mg, Nykaa, Pharmeasy, Flipkart,Firstcry,Apollo,Grofers, Mothercare,RIL Jio, Pharmeasy, Wellness,etc.• Responsible for product listing, keyword analysis, PAN India warehouse operations for order Fulfillment & timely deliveries of orders (B2B), Inventory management, Inventory Planning, Retail Operations, Distribution Management, market place order fulfillment, reducing cycle time etc. • Responsible Campaign management / Bidding Strategy / Sales Optimization / DOTD / Lightening Deals / Coupon Creation, SKU shortlisting and document the same to management• Sales forecasting on Ecommerce platforms in the terms of sales budget• Maintain hygiene levels like optimization, Keywords &reviews to drive sales, monitoring and correcting contents, product ranking, product display, competitor analysis, brand building, Product placementStrategies Operations• Execute the Sales Support and MIS operations to suitably help forecast the demand, provide guidelines to planning enabling timely and adequate supply, assist Sales Team on day-to-day activities, Inter Departmental co-ordination, MIS Reports of Sales, Market estimation etcBudget allocation & tracking and Budget Management:• Budget allocation & tracking ,coordination with Internal and external auditor during audit• Manage all field expenses in terms of ISP/MTM/AM/Supervisor/Program Manager. Responsible for strategic budget allocation and utilization is in place and manages reports of allocate, track, utilize the budget.Technology & Tools set up:• Coordinate with concerned departments/teams to keep sales automation systems updateSales Forecast, Supply Planning, Sales Planning & Demand Planning:• Coordination with Sales Support and develop the monthly sales forecast and quarterly plans based on the estimated demand and prepare accurate 12-month rolling sales forecast & sales planning, Strategic Analysis:

• Ensure complete coordination from sales generation till payment receiving along with dispatch coordination• Resolving any sales related issues with customers• Making follow-up calls to confirm sakes orders or delivery dates• Supporting the field sales team• Effectively communicating with customers in a professional and friendly manner• Keep track of C-forms collection with sales team• Ordering and ensuring the delivery of goods to customers• Preparation of Quotations/offer to customer & follow up to collect PO, tracking them• Coordinate with invoicing team to get the billings done as defined and timely submission• Tracking of PO(Billing/Invoice Submission)• Follow-up payments with customers to ensure the collection on time• COLLECTION & CUSTOMER ACCOUNTS• Responsible for collection of dues from the customers and for implementation of the credit policy in the area ensuring customer accounts are reconciled on a regular basis as per norms• Other day to day follow-ups and Communication with all key accounts and parties• Providing the weekly update on collection to Regional Manager• COMMERCIAL OPRATIONS:• Interacting with the buyers (client) & keeping them informed on the status of running orders• Functioning as an interface for coordinating with production & shipping departments & the buyer to ensure that the production schedule is met & ensure on-time seamless delivery of shipments and C - forms• Follow up for repeat orders• FEEDBACK

• Ensure complete coordination from sales generation till payment receiving along with dispatch coordination• Contributing ideas to marketing campaigns.• Conducting research and analyzing data to identify and define audiences.• Updating databases and using a customer relationship management (CRM) system• Monitoring budgets• Resolving any sales related issues with customers• Making follow-up calls to confirm sakes orders or delivery dates• Supporting the field sales team• Effectively communicating with customers in a professional and friendly manner• Keep track of C-forms collection with sales team• Ordering and ensuring the delivery of goods to customers• Preparation of Quotations/offer to customer & follow up to collect PO, tracking them• Coordinate with invoicing team to get the billings done as defined and timely submission• Tracking of PO(Billing/Invoice Submission)• Follow-up payments with customers to ensure the collection on time• COLLECTION & CUSTOMER ACCOUNTS• Responsible for collection of dues from the customers and for implementation of the credit policy in the area ensuring customer accounts are reconciled on a regular basis as per norms• Other day to day follow-ups and Communication with all key accounts and parties• Providing the weekly update on collection to Regional Manager

• Identify the need, resolve issues, and provide solutions.• Assist the Caller in respect to the queries evolved• Maintain good customer relations• Meet personal targets and work towards meeting team targets.• Maintain records of the conversations with the customer and help the Seniors in analyzing the data.