I have had opportunities to work in both commercial as well as legal areas of the utility business i.e. power distribution at Tata Power Western Odisha Limited & Tata Power Delhi Distribution Ltd which thereby have given me an in-depth experience of strong domain knowledge and competency in the commercial operations of power distribution business. The areas of work and expertise are mentioned below- •Possess in-depth experience and domain knowledge in commercial functions namely- Connection Management, Reading-Billing-Collection & Revenue Recovery Management and administering Enforcement, Legal & Regulatory affairs & Statutory Compliances.•Well-versed in co-relating Regulatory Supply Codes, regulations with processes of aforementioned commercial and other organization functions namely- Legal, Enforcement & Vigilance activities.•Have thorough understanding & knowledge of rolling-out and implementing RCM, Enforcement, Legal & Regulatory matters and RCM systems /Enterprise Resource Planning (ERPs) namely- SAP ISU & FG (Fluent Grid).•Besides experience of aforesaid commercial functions have successfully handled and worked on different legal platforms namely- Consumer Grievance Redressal Forum, Ombudsman, Settlement Forum-Lok Adalat, Special Electricity Courts, SDM courts & Consumer Forums at district & state level at Delhi for the period of 7 years.Acquired proficiency in doing process development and process- re-engineering in above-mentioned areas of power distribution business.•Well versed in drawing of service level agreements and contracts.•Functional trainings & development as Internal Faculty.My multifarious roles in the present organization has given me a great learning experience and is of immense professional satisfaction as it has given me apt clarity and understanding higher professional values. My more than 15 years long work experience in utility business plays a pivotal role in my performance and doing value addition at professional fronts.