Arun Peter Email & Phone Number

Chennai, Tamil Nadu, India

Proactively managing talent pool.Development of L&D Managers; regular performance reviews and feedback for continuous improvements in knowledge and skills.Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.Traction of KRAs, Incentives and R&R for the L&D Managers.Course correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counselling. Ensuring adherence to curricula, contents and sessions plan by the trainers. TNA through in-sighting, data inspection,valuating trends and creating training solutions for business challenges Planning, scheduling, and executing all regular training programs for agents and employees Proactive planning for any special training programs, interventions and management development programs.Coordinating with the General Offices and regional leadership for regular performance reviews meetings and sharing of expectations and deliverable between the business managers and the Managers L&D.Achievements:• Got promoted to senior manager in flat 18 months of joining with Max group. Also got promoted to Regional manager in the first opportunity.• Holding a record of highest new product penetration -GMIP in the country and is registered in Max Life GLP ( Growth Leadership practices )• Best region - Pan India on Non starters and Codes to QR conversion. 3 Managers got promoted in my team to Senior managers in 2 years • 4 time Impact qualification as an MLD. Won 7 national awards and 4 awards in one financial year.• Region had 6/12 MLD qualifying for IMPACT 2019 – Prestigious forum for L&D.• Increased the current class contribution of the office from 14% in 2009 to 44% in 2013.• Increased mapped unit business to 2.4 Cr ( 200% YOY growth ) in one financial year and ranked PAN INDIA NO 1. Selected as an FHI across PAN INDIA• Been a master trainer for high’ level MDPs like UTHKARSH Forum 1 & 2, product launches

Chennai Area, India

Responsible for assigning SOPs for trainers.Report analysis.Constantly monitoring trainer's performance and calculating incentives.Creating PPTs to enhance delivery and creating modern training techniques Client interactionPart of conflict resolution team.Selection of callers. Served as a liaison between clients and the management team to maintain SLA. Attrition control.Achievements:Got promoted twice from a senior Customer Executive to Head of training at QuScient Technologies.Been an integral part of the team that worked to bring a process from 45 seats to 180 seats in the span of 1½ yearsHave trained close to 1000 trainees in the span of 2 years and 95% of them have exceeded expectations

Chennai Area, India

To train candidates on communication over a period of 15 days Concentrated on soft skills training and also personality development.Scheduled interviews with various companies Interaction with HRs from different companies to understand their needs and train candidates accordinglyGetting regular feedback from different companies on the candidates delivered (Including their performance, attendance, attitude etc)