Arun Mr Email & Phone Number

Bengaluru, Karnataka, India

• Kaseya Software headquartered in Ireland, Dublin has strong presence in over 10 countries, is a leading IT Management Software company providing Remote Monitoring Management Services for MSP’s.
• Manage on boarding / deployment projects - start to finish
• Primary Owner for ensuring key metrics are met for the tasks assigned to team members
• Primary owner for successful testing and implementation of automation process’s, workflows - through Remote Monitoring Management Agent procedures via powershell and other automation tools, platforms
• Proactively communicate via email, chat, phone with customers on their infrastructure management

• Technical Lead offering a decades experience and exposure leading and managing teams ensuring higher efficiency and productivity. Also possess proven ability to lead project teams to successfully deliver agreed.
• Experience deploying, supporting, troubleshooting relational databases especially in MS SQL Server and its supporting infrastructure
• Working knowledge of Internet Information Services (IIS) 6/7/7.5
• Familiarity with corporate Mail servers and related infrastructure, especially in Microsoft Exchange
• In depth expertise in analyzing System logs, Event Logs and Network Traces etc.
• Strong ability to identify whether an issue’s root cause is environmental or in the product

Working on HP Proliant servers providing remote resolutions to hardware issues for Enterprise customers with hands on experience with Server technology, HP System Insight ManagerAchievements:A consistent performer in terms of FCR, TCE, DA, and DE.Actively participating in team building activities.

Bengaluru Area, India

Escalation Engineer, providing L2 support. Held responsible for working on online backup storage product called Mozy designed by Decho Technologies for both Consumers as well as Small and Medium Business Customers on Multiple platforms.Achievement:Consistent PerformerIncrease customer satisfaction rate by 5

Bengaluru Area, India

• Worked on HP Commercial Desktop’s, HDTV’s, Thin Clients, POS units giving real time solutions to the corporate’swhich requires basic knowledge of Networking, CRM skills, Multitasking, Operating Systems
• Hands on experience in resolving Thin client issues which requires the knowledge of Citrix, HP Thin Connect, Win CE,Linux, Win XP Embedded
• Configuring Raid & troubleshooting
• Completed HP Server & Storage Technology online Training
• Familiar with Vmware.
• Familiar with ESX server 3, Data Back up & Recovery

Bengaluru Area, India

Worked for a US client called SBC Yahoo ISP (Internet Service Provider) which required basic internet skills, Multitasking & customer handling skills and also was taking care of new agents on the floor and mentoring them.Achievements:Consistent performerBest customer experience awardRemote diagnosisBest Quality