Arun Rajamani Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Responsible for the product management of e-commerce websites, mobile apps and store technology for all Majid Al Futtaim Lifestyle retail home brands like Crate&Barrel and CB2 across MENA.

Dubai

🖥 Websites:o Led delivery of websites on Salesforce Commerce Cloud for Toys R Us, Ace, Kiabi and Reebok o Shopify websites for fashion/watch brands📱 Mobile apps:o Managed development of native iOS (Swift) & Android (Kotlin) mobile apps for Toys R Us, Kiabi and Marks & Spencerso Introduced Scan & Pay functionality in the appso Implemented loyalty functionality, registration and digital card in Kiabi app🏢 Web operations:o Managing a team consisting of Business Analyst, full-stack developers and QA's to prioritise backlog and deliver enhancements for existing sites, work on developing new initiatives and bug fixeso Improved CX by reducing refund lead times and reduce customer complaints by providing better order visibility/tracking, reducing customer complaints by 40%o Conceptualised and delivered the regions first Drive-Thru order delivery method with Aceo Launched a new Buy Now Pay Later payment (Tabby) on ecommerce siteso Implemented a custom Carrier Management System to optimize last mile deliveryo Integrated Whatsapp ordering system on transactional sites and Store to Door ordering system💳 Loyalty: o Conceptualised and launched loyalty programs for brands like Kiabi, Robinsons and Ted Baker Singaporeo Solutioned and managed development of Al-Futtaim Retail Loyalty program, 'Blue' across all channels👤 CRM:o Created a central data repository that provides a single view of customers across all channels, in-store, websites, kiosk and mobile app.o Defined and set-up customer lifecycle journeyo Set-up the trigger communications for all order and account information

Dubai, United Arab Emirates

• Liaising with business and IT, acting as an interface between them.• Gathering business requirements, conduct feasibility studies and provide structured quality documentation (business requirement documents / functional specifications) for the same.• Working with the business to provide a product evaluation framework based on the established requirements to help facilitate the evaluation process.• Analyse business procedures, conduct impact analysis / cost-benefit analysis and business process improvement.• Relationship management (with stakeholders, onsite / off-shore development teams, vendors and 3rd party suppliers), stakeholder management, conducting system walkthroughs and workshop facilitation.• Business Analysis, Business Process Modeling (Mapping As-Is and To-Be requirements), Data Analysis and Process Re-engineering.• Re-engineering concepts and Change Management.• Unit Testing, Integration Testing, UAT (User Acceptance Testing) and end-user training on projects worked

- Implementing and monitoring processes for Operational Excellence- Implemented the Mobile One Project for E-Zone; involving set-up of HHT (Hand Held Terminal) at stores for better stock control and to perform back office functions on shop floor. - Formalized the Customer Feedback Process.- Updating the SOP- Managing Payback Loyalty Program for E-Zone stores Pan-India, involving setting targets and driving sales across the stores, effective stock management and movement from warehouse to stores, resolving customer and store issues related to the Loyalty program. - Preparing and analysing store Payback performance on a weekly basis and following up with stores for implementing new measures to improve the sales

- Senior Executive Operations at their Zonal Office with Rest of West (ROW) Operations team, overseeing 35 stores located in Maharashtra and MP* Trained in Store Operations under the TRON Program at Big Bazaar, Mulund, involving:-Understanding the operational activities involved in the various sections of the store. -Merchandise planning and allocation -Operational activities involved in store warehouse management, like inwarding of merchandise into the store, inter-store stock transfer.-Undertaking Store Marketing activities.-Involved in Stock Take Activity conducted at the store* Responsibilities handled at Zone:-Operational activities for Payback Loyalty Program-Reducing Billing Error-Improving customer shopping experience by monitoring the -Share With Us Report-Conducting store audits and preparing a plan of action for improving the customer shopping experience-Handling customer complaints and following up for their timely resolutionTrained in the following area – 1.) Customer Experience Enhancement2.) Knowledge of SAP3.) Business Intelligence4.) Merchandise planning and allocation

Master Of Business Administration (M.B.A.), International Business, Distinction

Activities and Societies: - Winner of multiple Brand Recognition competitions at inter-collegiate level - Member of Industry Institute.

B.Sc., Chemistry